Support Technician - I (50959)
Rackspace, India
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 13, 2021
Last Date
Apr 13, 2021
Location(s)
Job Description
Job Title: Human Integration Layer (ADCO)Experience supporting- Global Clients (Preferably US/UK) providing support (Microsoft Office, Windows, Linux, Network security)Education :- (Qualified Graduates only)Communication: Excellent communication skills * Must be open to work in shifts 24/7 * Rackspace is at a very exciting point in its history, making large acquisitions and bringing even more talent on board. If you would like to be part of this journey, working with the industry’s best, why not join the Technical Support group here in India.
JOB DESCRIPTION:• Perform ticket queue management• Monitor inbound customer ticket requests and route appropriately.• Should have proven knowledge of Computer systems and functions e.g. Laptop, Desktop amp; Printers.• Administer and provide User account provisioning.• Provide support to business software including Microsoft Office.· Service Desk professional with good customer service knowledge to join our Rackspace FLR team.· To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.· providing a call logging and basic technical support function to callers. You will also ensure that the various tickets are monitored and chased,· ITIL knowledge and experience of working within the framework and some technical IT knowledge is a plus.ROLE DIMENSIONSGeographical remit Global customer base• Proficient in Windows support.• Proficient support of Microsoft products.• Ability to configure printers and other devices within the windows operating system• Must be open to work in 24x7 environment· Provide 1st Line Service Desk Support across a wide range of I.T. disciplines· Own tickets throughout their lifecycle in line with the ITIL model· Regularly update customers on their own open tickets· Provide excellent customer service and call handling including email updates.· Familiarity with cross platform basic troubleshooting tasks (ping, traceroute etc)
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that re
JOB DESCRIPTION:• Perform ticket queue management• Monitor inbound customer ticket requests and route appropriately.• Should have proven knowledge of Computer systems and functions e.g. Laptop, Desktop amp; Printers.• Administer and provide User account provisioning.• Provide support to business software including Microsoft Office.· Service Desk professional with good customer service knowledge to join our Rackspace FLR team.· To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.· providing a call logging and basic technical support function to callers. You will also ensure that the various tickets are monitored and chased,· ITIL knowledge and experience of working within the framework and some technical IT knowledge is a plus.ROLE DIMENSIONSGeographical remit Global customer base• Proficient in Windows support.• Proficient support of Microsoft products.• Ability to configure printers and other devices within the windows operating system• Must be open to work in 24x7 environment· Provide 1st Line Service Desk Support across a wide range of I.T. disciplines· Own tickets throughout their lifecycle in line with the ITIL model· Regularly update customers on their own open tickets· Provide excellent customer service and call handling including email updates.· Familiarity with cross platform basic troubleshooting tasks (ping, traceroute etc)
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that re
Job Specification
Job Rewards and Benefits
More Jobs like this Job
Rackspace
Information Technology and Services - San Jose, United States
© Copyright 2004-2024 Mustakbil.com India's No 1 Jobs Site, All Right Reserved.