Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
The Assistant Manager / Manager - Business Development will be responsible to visit and manage the new sales from Tier 2 and 3 accounts and generate sales for the branch assigned and provide excellent customer service to existing and new clients.
The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Business Development (Sales) Visit and oversee sales from Tier 2 and 3 accounts.
Acquire business according to the approved branch business plan by utilizing various sources.
Responsible for sales promotion activities in the assigned territory.
Ensure all Sales KPIs are achieved on a monthly basis.
Identify and follow up with potential customers and respond to inquiries within a specific time frame.
Maximize conversion of inquiries into orders.
Ensure renewals are in line with Company Expectations.
Maintain close attention to developments and business opportunities in the assigned territory
Customer Service.
Ensure the quality of service delivery.
Maintain good relationships with customers.
Prepare and submit reports to customers on time.
Address complaints and participate in resolving them with Operations and Back Office when necessary
Conduct detailed inspections at clients' site.
Prepare quotations for customers through the system.
Provide feedback from customers to Branch Manager and collect Appreciation Letters from RBU/CBU customers
Administration and Accounts.
Ensure timely submission of invoices and obtain necessary acknowledgments when required.
Follow up for timely and accurate invoicing by the back office.
Share costings and customer expectations with operations prior to service delivery.
Ensure all collections are deposited with the back office within 24 hours.
Review daily collection and billing with the back office department.
Maintaining Systems and MIS.
Ensure required sales systems are updated in a timely manner.
Prepare Daily and Monthly Sales Reports.
Maintain customer database.
Set appropriate customer expectations regarding pest management.
Ensure correct customer information, including email address, 2 contact numbers, and address with landmark, is captured
Sell visits according to iCABS frequencies to establish Annual Template Calendars for timely service delivery by service planners.
Share and explain cost sheet to operations along with material details before service delivery.
Ensure all sales are visible in iCABS for planning and execution via Service Companion before delivery.
Promptly enter new sales into SRA to provide adequate lead time for service execution.
Ensure Service Scheduling is done in consultation with Service Planners, and no commitment to customers is made without consulting SP.
Key Result Areas:
Business Development (Sales)
Develop new business opportunities amp; Upselling Opportunities
Collection amp; DSO
Customer Service
Timely Invoice Submission
Competencies (Skills essential to the role):
Good in Demonstrating Selling Skills
Good Interpersonal amp; Networking Skills
Ability to communicate effectively with the team members
Ability to negotiate with the clients
Ability to achieve targets
Educational Qualification / Other Requirement:
Any Graduate (Any stream)
Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile
Minimum of 2 years of Home product / Home service business, residential cleaning services for Residential business profile (Will be an added advantage)
Role Type / Key working relationships:
Field Sales - Individual Contributor Role
External team- Customers and Customer representative
Internal team- ABM/BM, Operations amp; Sales Colleagues, Planners
What can you expect from RPCI?
We believe in:
Safety
Integrity
Innovation
Learning amp; Development
Open amp; Transparent
Performance Orientation
Requirements
Candidate will be handling Tier 2 Tier 3 clients
IT Sales and Food Establishments - Preferred<