Perform quality assurance for calls regarding Loan Resolution Processing Underwriting.
Validate/re-underwrite loans by performing a comprehensive loan level underwrite, systems risk and compliance analyses of mortgage loan origination operations for adherence to all investors, insurers & federal regulations.
Collecting and checking the required information and documents of the borrower upon the completion of the documents (income/non-income documents).
Provide valid resolution to the borrowers who request for the loan modification as per US government guideline.
Perform quality control reviews of residential loan files, GSE (Fannie Mae, Freddie Mac, and FHA, VA) & Non GSE (In House modification Manual mod) in accordance with the Quality Control Program and accepted quality control standards.
Thorough understanding of credit report, income tax returns with all schedules and an ability to review complex financial documents as defined in the investor/insurer guidelines.
Analyse findings from process reviews and develop reports to highlight trends/ opportunities for improvement.
Make recommendations to help reduce process variation and eliminate errors.
Track Business Unit responses for all findings identified from the process reviews
Escalate unresolved issues to Team Lead and work to resolve the issues.
Provide management with timely reports documenting observations from reviews.
Assist in implementing changes or modifications to the Quality Assurance department's evaluation process