Dear Sir,
I am attaching my resume for a job.
Having six years of total experience in the IT Sector with four years of exp. in Application/ Server/ Database Support, looking for a Job now.
So Please check and consider my profile, for this opening.
I am an immediate joiner.
Worked as L2 support role (for inventory support, Order Management System, Number Management System (NMS),
Hawk Eye, E-Bridge, Unified Desktop (UD), P2P Applications).
Daily job monitoring (Application Jobs, Database Job, Performance & Reporting Database Jobs).
Ensure resolution within the defined SLA based on Severity, creating the implementation plan for various activities,
initiate crisis calls to resolve the issues which impact multiple interfaces.
Status meeting with SME/ Clients/ Stakeholders for SLA/ User Management/ Incident management Reports, overall
revenue of Bharti and publishing the same to Bharti top level.
Preparing SOP, Preventive measures to reduce recurring issue,
Maintenance (Server password change, Downtime / Up- gradation, DR & HA activities, product testing in the live
environment).
Attend escalation calls and resolve issues like application outage, issue impacting multiple users, revenue impacting
key function issues in the Application.
Raised change request and implement for existing database as per business requirement.
Managing Numbers in different stage Reserve/ Free/ Aging/ Block and Porting issue Post2Pre/ Pre2Post.
Maintain internal operations and processes at peak efficiency with a complete listing of all ACTIVE NPA NXX codes.
Prepare for all FUTURE NPA NXX codes add/ changes/ disconnects with a complete code change listing within the
North American Numbering Plan area.
Project implementation, Troubleshooting, Configuration and review of server, analysis of incidents and identification of
root cause, Issue tracking, analysis and resolution management for customer and projects.
Communication with User/ SME/ collaboration with other team to resolve the issue.
Managing smooth data transfer from one to various other applications integrated with the system.
Designing and automating for various Reports required by Users and Deliver with Stakeholders on daily/weekly and
monthly basis.
Proving the assistance to reproduce the issue and working closely with L3 Support team/ Developer.
Worked for Order management to maintain Bharti Postpaid/ Prepaid, Port out, Numbers Management System with its
customers and business, Worked for keep tracking of International Roaming uses (Voice/ Data) with applicable daily/
weekly packs on basis of different Countries.
Worked for AT&T Rapid Deployment to handle Query/ Issue related to NPA/NXX, provide/ reissue/ release numbers.
The NPA NXX Active Code List lists all NPA NXX assignments that are active (in service) as of the product date. Data
provided includes the assigned service provider (OCN) of the NPA NXX, the type of service that is provided (e.g.
wireless) by the assigned service provider, the associated Rate Center and State/Province/Country, and a Portability
Indicator. Also included is a file that can be used to translate the Operating Company Number (OCN) to a company
name.
Worked as L2 support role (for inventory support, Order Management System, Number Management System (NMS),
Hawk Eye, E-Bridge, Unified Desktop (UD), P2P Applications).
Daily job monitoring (Application Jobs, Database Job, Performance & Reporting Database Jobs).
Ensure resolution within the defined SLA based on Severity, creating the implementation plan for various activities,
initiate crisis calls to resolve the issues which impact multiple interfaces.
Status meeting with SME/ Clients/ Stakeholders for SLA/ User Management/ Incident management Reports, overall
revenue of Bharti and publishing the same to Bharti top level.
Preparing SOP, Preventive measures to reduce recurring issue,
Maintenance (Server password change, Downtime / Up- gradation, DR & HA activities, product testing in the live
environment).
Attend escalation calls and resolve issues like application outage, issue impacting multiple users, revenue impacting
key function issues in the Application.
Raised change request and implement for existing database as per business requirement.
Managing Numbers in different stage Reserve/ Free/ Aging/ Block and Porting issue Post2Pre/ Pre2Post.
Maintain internal operations and processes at peak efficiency with a complete listing of all ACTIVE NPA NXX codes.
Prepare for all FUTURE NPA NXX codes add/ changes/ disconnects with a complete code change listing within the
North American Numbering Plan area.
Project implementation, Troubleshooting, Configuration and review of server, analysis of incidents and identification of
root cause, Issue tracking, analysis and resolution management for customer and projects.
Communication with User/ SME/ collaboration with other team to resolve the issue.
Managing smooth data transfer from one to various other applications integrated with the system.
Designing and automating for various Reports required by Users and Deliver with Stakeholders on daily/weekly and
monthly basis.
Proving the assistance to reproduce the issue and working closely with L3 Support team/ Developer.
Worked for Order management to maintain Bharti Postpaid/ Prepaid, Port out, Numbers Management System with its
customers and business, Worked for keep tracking of International Roaming uses (Voice/ Data) with applicable daily/
weekly packs on basis of different Countries.
Worked for AT&T Rapid Deployment to handle Query/ Issue related to NPA/NXX, provide/ reissue/ release numbers.
The NPA NXX Active Code List lists all NPA NXX assignments that are active (in service) as of the product date. Data
provided includes the assigned service provider (OCN) of the NPA NXX, the type of service that is provided (e.g.
wireless) by the assigned service provider, the associated Rate Center and State/Province/Country, and a Portability
Indicator. Also included is a file that can be used to translate the Operating Company Number (OCN) to a company
name.
Working as a SD Shift Lead and handing a team of 10 Service Desk L1 Agents.
To Ensure team can meet all SLA (Calls, Mails, Tickets)
To roll out all Alerts, Notifications & Process updates.
Acting as a single point of contact for all the Critical incidents and is held responsible for remediation of the issue reported in set time frame.
Ensure recording of incident and problem analysis outputs in the incident/problem management database.
Ensure rapid response and clear communication strategies regarding the reported INC’S to clients, users and all key stakeholders are well informed.
Provides consultation of process improvement and drives the initiatives.
Creating training plans for the team for skills enhancement.
Resolving business issues and opportunities within set time frames.
Addressing incident resolution issues in accordance to procedures.
Ensure that the Industry Standards are compiled, and the goals of the Incident Management process are achieved. The main objective is to restore normal service as soon as possible. Normal service should base on customer perspective and should be explicitly be defined in a SLA.
Providing support with ELIXIR and MAXIMO Tool which used for Log Incident/ Request for IT related problem.
Serve as the initial point of contact (Service Help Desk) for resolution of Desktop/ Workgroup/ ID/ Asset-related/ Network/ Server Problems in a 40000-user environment. Troubleshoot research, diagnose, document and resolve technical issues.
Working in Client-Server Architecture and coordinating with IBM Infrastructure Team.
Provide Support for troubleshooting regarding Software Issue (Installation/ Uninstallations/ License Issue/ etc.) ID Unlock/ Create/ Modify/ Reset/ Restoration in AD (ACTIVE DIRECTORY) any IT related Issue.
Tracking and taking follow-up for any Outage or Planed activity by coordinating with concern team (Server/ Sys Admin/ Network/ etc.) for Up or resolving the issue.
Using LOTUS NOTES for provide E-Mail support & for Reset and Digestion of passwords for Different-2 IDs.
Preparing repots for Real-time, AHT, Thin client, Dash Board, Handovers, Performance & MIS Reports Etc.
Master of computer Application(MCA)
Bachelor in Computer Applications(BCA)
Science