My self Prateek , I have more than 9 years of IT Support experience in The Lalit Hotel New Delhi as IT Executive in New Delhi, India.
Presently Working as an IT Executive at The LaLiT Hotel, New Delhi since
February 2016.
Setup VERITAS Backup Agents to all Desktop/Laptop and configure them
and scheduled them for backup.
Manage Zoom Meetings, Microsoft Teams etc.
Configure NAS BOX for Backups.
Installed WSUS Server and configured through AD. And also assign Pc's,
Laptops & Servers into WSUS.
Maintain All Servers Windows update installation and All Servers McAfee
Agent installation and Update.
Maintain monthly IT Triton calls/glitches investigation report.
Setup Soti Mobile Agent to all unit and corporate users’ official mobiles.
SOTI is the software in which we can backup user’s files, monitor mobile, put
restrictions on cell phones, track cell phones etc.
Maintain every hardware details into database files related to IT, like Serial
Numbers, windows product keys, printer’s inventory etc.
Maintain Daily Checklist like check servers update, backups, any pending
calls etc.
Setup VERITAS Backup Agents to all Desktop/Laptop and configure them
and scheduled them for backup.
Manage Zoom Meetings, Microsoft Teams etc.
Configure NAS BOX for Backups.
Installed WSUS Server and configured through AD. And also assign Pc's,
Laptops & Servers into WSUS.
Maintain All Servers Windows update installation and All Servers McAfee
Agent installation and Update.
Maintain monthly IT Triton calls/glitches investigation report.
Setup Soti Mobile Agent to all unit and corporate users’ official mobiles.
SOTI is the software in which we can backup user’s files, monitor mobile, put
restrictions on cell phones, track cell phones etc.
Maintain every hardware details into database files related to IT, like Serial
Numbers, windows product keys, printer’s inventory etc.
Maintain Daily Checklist like check servers update, backups, any pending
calls etc.
Active Directory Management.
Implementation LAN Network.
Manage Mail chimp, Hootsuite, Campaigner, Vonage, Insightly, Tollfreeforwarding
accounts.
Installation of windows server 2012 and manage domain environment.
Add Roles and Features on windows server 2012 like AD DS and Windows Server
backup.
Creation of group policy Objects by using group policy management in Windows
Server 2012.
Managing user account & permission for groups in active directory server 2012.
Managing SonicWALL firewall services like content filter, user management etc.
Managing Shared folder permission.
Manage windows Server Backup.
Router Configuration and implement wireless network.
Managing windows update on windows server 2012 and windows 7 & 8.1.
Installation and troubleshooting of windows 7, windows 8.1 and
Windows Server 2012.
Configure IP Phones and Softphones (X-Lite) for calling through Customer
Relationship Management (CRM).
Setup LOREX DVR Security Camera setup.
Configuring, Troubleshooting & backup Microsoft Outlook, Outlook Express.
Implementation LAN Network.
Database management in micros software.
Managing Shared folder permission.
Support for blackberry users and other mobile device also.
Configuration of emails on blackberry.
Manage Video calling equipment.
Installation & configuration of internet data card.
Managing user account & permission for groups in active directory server 2008.
Managing Antivirus on desktops & laptops applying latest patches (Upgrades) on
regular basis.
Installation of windows 7 & 8 on laptops & pc’s & giving support.
Online Support to users. Providing support for HP Laptop, Desktop (more than 400
Users).
Troubleshoot problem related with printers, scanners, multi-function printers.
Installation and troubleshooting of 2000, XP, vista, windows 7.
Providing support and implementation for wireless access.
Installing, configure and troubleshooting Opera Hotel Edition version 5, Micros 9700
version 4.0, Webprolific, Triton, e persona for attendance, TOUCHE Software in
night club.
Troubleshooting Ms Office problems and other necessary software’s.