Sr. Executive/Assistant Manager - Technical Support
Sinch, India

Are you ready to put your mark on one of Sweden’s most leading tech brand? We are one of the most successful companies in the world that you probably never heard of, according to Forbes Magazine. It is the technical support team’s role to put us into the spotlight. Are you up for the challenge?

The essence of the role

As Executive-Technical Support, you will develop relationship with customer by resolving their quires related to product/application.

As our new ROLE you will:

• Maintains customer relationship by responding to inquiries, documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering, and researching information, assembling, and forwarding information, verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce
• Ability to work in a fast-paced environment and handle multiple priorities simultaneously
• Improves quality service by recommending improved processes, identifying new product and service applications.
• Accomplishes customer service and organization mission by completing related results as needed.
• This role is based at our Noida office.

Requirements

Who are you?

In order to contribute in this role you have:

• 0 to 3 years of experience in technical support or a related field
• Strong communication and interpersonal skills.
• Teamwork skill with a problem-solving attitude.

Big Plus

• Experience in CRM.

Are you ready? Join us on our journey!

Benefits

• Private Health Insurance
• Training amp; Development
• Subsidiary Lunch

Job Rewards and Benefits