Deputy Team Leader - IT
FE fundinfo, India

Rated 4.4 on Glassdoor, with 92% saying they would recommend FE fundinfo to a friend

FE fundinfo is a global leader in investment fund data and technology. We take pride in fostering an environment where our teams can bring their best selves to work and operate in a welcoming, stimulating, and inclusive culture. We are proud of our vast, diverse, and highly skilled team, and we are always looking for talented people who want to grow with us.

About the role (Key Responsibilities)

• Demonstrate leadership abilities. Should have minimum three years of experience in leading a team of at least five individuals.
• Managing users and vendors and serving as the project lead for small to medium-sized projects.
• Audit Management Experience
• Effective interpersonal skills required to handle a wide range of parties, including users, top management, IT teams, project teams, and suppliers.
• Application support amp; MS Windows environment experience.
• To provide technical mentoring and support for members of the team

• Purchase and vendor negotiation and completion of the Hardware procurement cycle
• Strong understanding of IT Security protocols, processes, policies and standards
• Able to motivate and groom the team to deliver and meet the SLAs on a consistent basis.
• Resolves service tickets on time and in accordance with Service Level Agreements, as well as ticket triage and monitoring the ticket queue.
• Establishing a shift roster and managing shifts with the necessary workforce during business hours

• Reviewing the trend of support cases connected to endpoints, deployment, and areas to identify any areas of concern, proposing, and implementing improvement measures.
• Participate in the recruitment process by identifying skilled individuals and onboarding them.
• Hardware and software asset management.
• Provide technical services and support users both locally and remotely
• Prioritise work according to helpdesk tickets

• Build and configure laptops/desktops to required standards (Autopilot/Intune/MDM)
• Support and maintain meeting room equipment (Logitech Rally Bar + Tap)
• Document maintenance for all computer systems and applications implemented.
• Ad hoc project work as required.
• Performing software and operating system upgrades, ensuring system licensing is applied correctly.

• Creating application packages in Intune for deployment to endpoint devices
• Hardware refreshes as required.

Requirements

Essential skills and experience

• 3+ years of experience of Microsoft Windows 10

• 3+ years of experience of Office 365 Products
• 3+ years experience of AD servers (User account management, GPO, Print servers, etc)
• 3+ years experience with helpdesk systems
• 3+ years experience with ITSM/ITAM tools
• Critical thinker with great problem-solving skills

Competency requirements

• Office 365
• Security amp; Compliance
• Exchange Online
• Microsoft Teams amp; One Drive
• SharePoint Online
• PowerShell
• Microsoft Intune, MDM, MEM
• Knowledge in Azure AD,SSO, RDS amp; Blob storage
• Microsoft Defender for Endpoint
• Confluence
• MDM 100/MDM 101?and ITIL certifications are recommended

Benefits

Professional benefits

• Oversee the day-to-day operations of the desktop support team, ensuring that issues are resolved in a timely and efficient manner.
• Develop and implement desktop support policies, procedures, and standards
• Manage and mentor desktop support staff, providing guidance, feedback, and training to ensure they meet performance expectations
• Plan and prioritize workloads, ensuring that team members are meeting their targets and deadlines

• Provide technical support to end-users, escalating complex issues as necessary
• Liaise with other IT teams to ensure that desktop support services are integrated with other systems and processes
• Manage relationships with third-party vendors, ensuring that service level agreements are met
• Identify opportunities to improve desktop support processes and systems and make recommendations to senior management
• Develop and manage the desktop support budget, ensuring that costs are controlled within agreed limits

Leave, Personal amp; Family Benefits

• Best in Market Shift allowances
• Doorstep A/C transportation pick up and drop services

• Green office environment with personal spaces, recreation and meditation rooms integrated with advance

Job Rewards and Benefits