Job Description
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX(User Experience)in a single integrated platform to transform and democratize customer experiences across industries.
Role Requirement· Strong understanding ofIT infrastructure andnetworkhardware. Must have very good working knowledge of Azure/Amazon Cloud amp; Web Services Platform, Products amp; ServicesGood understanding of core networking concepts: VLANs, layer2/3 routing, access lists amp; load balancing· Ability to think through problems and visualize solutions. Ability to implement, administer and troubleshoot.Job RequirementsKey Accountabilities
· Designing, Planning, Migrating and Implementing Active Directory, such as:· Design and planning experience in environments with 2,500+ users.· Ability to design, implement, and troubleshoot Directory Synchronization and Federation Services for Azure AD· Ability to manage Azure AD services including user, groups, device management, application management and conditional access· DNS/DHCP amp; Group Policy Design· Experience in creating and maintaining document for the Azure VDI environment, including architecture diagram, configuration guides and standard operating procedures.· Staying up to date with industry trends and best practices in VDI and cloud computing and apply the knowledge to improve the Azure VDI environment. Proven experience with AD security and the best practices· Proven experience with Virtualization, Storage, Compute, Cloud (AZURE), Network, Backups and Automation/Scripting (Powershell)· Ability to manage and maintaining the Azure VDI environment, including monitoring, and troubleshooting issues, optimizing performance, and ensuring the environment is secure · Experience in designing the ON Prem AD server with Hybrid Azure Sync· Work closely with other IT teams to ensure that identity management systems are integrated with other systems and applications· Should have hands on experience in O365, Intune and MDM· Should have hands on experience handling servers like Windows 2012, 2016, 2019 amp; 2022· Best practices of patching the servers· Best practices tied to security, performance, hardware, networking, scripting, and backup and recovery· Active Directory hands on experience in a multi-site/multi-domain/multi-forest environment are required.· Deep knowledge of Active Directory and Azure AD, including Group Policy, Federation, and Single Sign-On (SSO).· Strong experience with IP Address Management solutions·
Job Specification