Customer Success Manager
1Kosmos, India

1Kosmos is looking for a Customer Success Manager to focus on retaining, building and growing our current customer base. This individual will work closely with the Sales and Product / Engineering Teams to make sure that our customers are up for success. This individual will also be instrumental in creating long-lasting partnerships and responsible for driving positive outcomes.

Job Duties:

• Oversee program delivery (On-Boarding, Implementations, transition to support)
• Create meaningful relationships and build trust among the customers within each key account.
• Develop and execute account strategies for the customers and deliver positive outcomes for the clients.
• Forecast and identify potential risks/issues and seek growth opportunities.
• Work with Product and Engineering team to relay feature requests and prioritize based on customer needs and overall roadmap
• Study the current customer needs, market activities, industry trends, and forecast product improvements
• Make sure that every customer gets the value that 1Kosmos promises to deliver to their customers.

Requirements

• Someone with overall 10 years of experience preferably from the identity space. Someone who has played multiple customer facing roles and is in program management.
• Experience in Project Management
• Background in Identity and Access Management is good to have
• Should be able to work well in a team environment and adapt with people from different walks of life.
• Previous implementation and/or Sales experience is a plus.
• Strong empathy for clients and passion for growth and revenue building
• Project Management Experience with the respect to planning, developing and executing projects

Benefits

• Flexible Working Hours
• Unlimited Paid Time Off
• Health Insurance
• Remote working

Job Rewards and Benefits