Assistant Manager -NOC (India)
ProVal Technologies, India

• The role is to manage and oversee 24x7 NOC operations.
• This role is to ensure NOC performance levels are maintained and AOI are timely identified and addressed.
• Management of NOC staffing for 24x7 Operations, reviews and monitoring/scheduling .
• Oversee day to day performance of NOC Operations and manage the SLA’s across the projects.
• Proactive monitoring of boards and monitoring tools to ensure SLA’s are covered.
• Reviewing current processes and procedures to ensure updates are instigated as appropriate
• Keeping the documentation upto date with current procedures communicated by the Clients.
• Identify repetitive issues/incidents and share the findings with client to get the RCA done for such issues.
• Identify the opportunities to reduce rework and optimize team performance
• Lead daily review call with the clients providing status update and report on exceptions.
• Prepare and run monthly project overview for the performance of the project
• Proactively identify the problem areas work towards resolution with stake holders.
• Identify areas to strengthen partnership with the clients and enhance business opportunity.

Requirements

• Experience in managing team 24*7 operations
• Understanding of NOC operations, basics of networking and server management.
• Team Leader or Management experience of technical staff in DC Ops / NOC environment .
• Reporting Skills- collate the data and study it for meaningful analysis.
• Able communicator- to effectively reach out to customers in timely manner for identified issues.

Benefits

• Shift Allowances
• Overtime Allowance
• Weekend support Allowance
• Comp Off
• Provident Fund
• Medical Insurance

Job Rewards and Benefits