Technical Project Manager (India)
BreachLock, India
Job Description
As Technical Project Manager at BreachLock, you will be responsible for managing key customers through out the engagement project or cycle.
You will be responsible for providing an excellent customer service experience and helping enterprise customers achieve their desired security testing goals through effective project delivery.
Apart from managing key, high value clients and their projects delivery, you will also contribute to building a strong project management practice.
Responsibilities
- Own overall relationship with assigned clients
- Ensure quality and timely service with high degree of responsiveness
- Work with other internal teams in ensuring engagement goals are met
- Educate clients on BreachLock capabilities and benefits
- Manage escalations
- Ensure retention and satisfaction of all assigned clients with high NPS score
- Build best practices and scalable repeatable processes for client success
- Train other team members
- Build transparent reporting
- Help be the gatekeeper of quality for all deliverables.
- Monitoring the delivery of active penetration tests from kickoff to report delivery and retest - ensuring customer and pentester needs are being met.
- Escalate or immediately remove obstacles that arise during testing - ensuring swift resolution and smooth restoration of testing activity and customer satisfaction.
- Support junior resources to resolve escalations and offer general process guidance
- Work with Cross Functional Teams to deliver pentesting as a service engagement
About BreachLock
BreachLock is a remote first security startup that offers a unique SaaS platform delivering on-demand, continuous, and scalable security testing suitable for modern cloud and DevOps powered businesses. BreachLock is also World’s first full stack PTaaS powered by Certified Hackers and AI. We are a young and international startup with offices in Amsterdam, New York, London and New Delhi.
Some of our achievements include:
- Featured in Gartner HypeCycle as top 8 PTaaS Vendor Globally in 2021 and 2022
- One of the fastest-growing SaaS companies in Cyber Security.
- HOT 150 Cybersecurity companies 2021 - Cybersecurity Ventures.
- Cyber Security Innovator for Analysis and Testing category 2019 SC Magazine.
- Top 10 Vulnerability Management Solution for 2019 Enterprise Security Magazine.
- Most promising Cyber Security startup 2019 CIO Review.
- Cyber Security Innovator for the year 2019 Mirror Review.
Requirements
We are looking for candidates who have:
- Noida location
- Experience in Cybersecurity, preferably in Cybersecurity/pentesting services company, preferably servicing enterprise clients
- Experience supporting clients in US/ Europe
- Familiarity with various pentesting methodologies
- Consulting mindset / operates with a sense of urgency
- 5+ years of relevant experience managing technical projects
- Experience in customer success amp; stakeholder management
- Customer first mentality, we succeed when they succeed
- Strong written and verbal communication skills
- Detail oriented and analytical
- Team player, effective communicator
- Proven history as a team process expert and advisor to junior resources
Benefits
- Opportunity to join and grow in a passionate, rapidly expanding industry
- Competitive compensation
- You will be working alongside international experts
- Strong career prospects in an early-stage startup