Technical Product Manager, Trust Safety
Mercari, Inc. (India), India

Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to Create value in a global marketplace where anyone can buy amp; sell. From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission.

Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses including logistics, B2C platform, blockchain, and sports team management.

For our services to be utilized by people worldwide; however, there is still a mountain of work ahead of us. This endeavor naturally requires the capability of the best talent and minds, and that is exactly the reason for us to launch the India Center of Excellence. With your help, we will continue to take on the world stage and strive to grow into a successful global tech company.

To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our three values: Go Bold, All for One, and Be a Pro. Our organization is also shaped by our four foundations: Sustainability, Diversity amp; Inclusion, Trust amp; Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. We invite you to read the Mercari Culture Doc, which summarizes the behaviors and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari’s culture.

Team

The Moderation Platform team is responsible for developing and managing moderation related tools and features for Customer Service (CS) division to ensure Trust and Safety for mercari Marketplace as well as Fintech users.

Currently, we have the following team in Mercari India:

Mod Platform - India: Responsible for developing and managing moderation related tools and features specially in Item moderation. Also, the team will be responsible for continuous enhancement of the tool and features in collaboration with CS division as the Fraud pattern keeps changing.

Role

We are looking for a Technical Product Manager for the Moderation Platform team in India, under the Trust and Safety division, who has a strong background in Product management including requirements gathering from end users, check feasibility with engineers, schedule the delivery timeline, UX designing and coordinate until delivery. Someone who is experienced in creating product strategy with long term product road maps. Also, It would be an added advantage if the candidate is familiar with fraud trends in E-com and fintech industries as well as anti-fraud tools and systems.

• As a product manager (Trust amp; Safety), you will apply to your work a deep understanding of the need for data and machine learning and how it can be applied in practice to improve Mercari, a product with over 20 million monthly active customers.
• Drive product and technical requirements, product strategy and end results for data collection, processing and publishing that create measurable impact.
• Own responsibility for product delivery and drive an iterative product development cycle, balancing between getting things released and creating a solid long-term foundation.
• Strong analytical and problem solving skills, with a willingness to get into the details of the work performed by the team members.
• Collaborate closely with the Customer Service Division, Engineering Managers, Tech Leads, Machine Learning Engineers, and Data Scientists to create data-driven solutions.
• In your work, you will take a technical approach to optimize fraud detection and customer service tasks. You might also be involved in developing projects for AI/ML usage and operation tools in order to resolve fundamental issues while coordinating closely with the Customer Service Division. Details on the position are as follows:
  • Understand and clearly articulate customer needs and business problems.
  • Act independently to lead our products to further success.
  • Break down complex

Job Rewards and Benefits