Customer Education Specialist
Technokraft Training Solution PVT LTD, India

Cold calling and ability to convert the leads into admissions

Counseling of Walk-in inquiries

Answering calls and explaining about organization s offerings/courses

Obtaining candidate details and other relevant data amp; maintaining the data on a regular basis

Suggesting solutions based on candidate s needs and requirements

Resolving queries and issues related to the courses

Coordination with faculties and students, Whatsapp groups monitoring, Hosting zoom meetings/batches

Followup of past participants and report preparation, uploading inquiries on website on daily basis

Telecalling to all outbound amp; inbound leads

Experience/Requirements:

Proven experience as a Education Counselor, or a similar role in Sales department

Must have pleasing personality, excellent communication and Soft spoken

Requirements

• 2-3 years of experience in customer education or a related field
• Strong writing and editing skills, with experience creating training and support materials
• Familiarity with learning management systems and online course creation tools
• Excellent communication and interpersonal skills, with experience presenting to groups
• Knowledge of the company's products and services
• Ability to build and maintain relationships with customers and partners
• Strong problem-solving and decision-making skills
• Time management and organizational skills
• Flexibility and adaptability to change
• A desire to learn and grow in the customer education field
• Bachelor's degree in education, training, or a related field
• Fluency in a second language is a plus

Job Rewards and Benefits