Excutive/Sr. Executive - Technical Support
Sinch, India
Job Description
We are Sinch. Even if you don’t know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (cPaas) provider the connector between the two through our messaging, voice and video solutions. By year end Sinch will be close to 4000 employees in more than 50 countries with one of our engineering hub at Noida location.
Our APIs and platform deal with over 145 billion engagements annually. Sinch, 2nd largest cPaaS and messaging provider in the world is looking for a Executive/Senior Executive - Technical Support at its Noida (India) location.
Are you up for the challenge?
The essence of the role
- As our new ROLE you should have:
- Coordinate with sales and Clients for DLT registration documents.
- Validate OPF/PO / Agreements before processing.
- Manage Sales force workflow and assign tickets to relevant stake holder.
- Track the progress of new accounts.
- Ensure New Account release checklist is followed.
- Monitor the traffic and Error reported during troubleshooting.
- Maintain and share the new account release progress, with internal and external stake holders.
- Ensure SLA and TAT for New Account release is achieved and raise the flag before any breach of TAT.
- Moderates daily stand-up call between technical support team, Nam team and Customer success team.
- Maintain and update access forms and documents required for ISO and other Audits
Requirements
Who are you?
In order to contribute in this role you have:
- Excellent verbal and written communication skills
- Flair for customer support
- Basic understanding of technology
- Hands on experience in MS-Office
Big plus!
- You’ll stand out from the crowd if you have:
- Relevant Work Experience
- Telecom Background
- Good presentation skills
- Public speaking skill
Benefits
- Training amp; Development
- Private Health Insurance
- Work From Home/Hybrid
- Subsidiary Lunch