Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX(User Experience)in a single integrated platform to transform and democratize customer experiences across industries.Project:
- Supporting building out of account entry strategy plans for Samp;P500, ICP accounts, through secondary and competitive research
Objective:
- Increasing our penetration and footprint in about ~200 greenfield, Samp;P500 accounts which are part of our ICP
Role responsibilities includes:
- Supporting building out of account entry strategy plans, through secondary and competitive research
- Conduct research and analysis of industry, company, customer, and channel data to support market assessment and identification of key strategic trends
- Take creative approaches to develop practical solutions to complex analytical problems
- Responsible for supportive analytics and materials, including pulling research, drafting presentations, creating charts and graphs from financial and market data
- Opportunity to synthesize and communicate recommendations to senior leadership and cross-functional teams
- Collect, assimilate, and analyze relevant data to help surface and support solutions.
- Interface with multiple groups throughout the organization
- Providing project management support for key strategic initiatives
- Assist in conducting strategic projects as delegated and provide meaningful analysis/ output for review.
Competencies:
- Strong Knowledge/ Experience in market research or other analytical background preferred
- Strong analytical and quantitative skills; ability to determine trends and propose solutions.
- Strong knowledge of MS Office Applications (Outlook, Excel, Word and Power Point) and organizational skills
- Be results oriented and able to meet tight deadlines.
- Demonstrate strong communication and interpersonal skills.
- Have proven ability to think strategically and plan effectively; be hands on, detail and results oriented and manage multiple tasks against deadlines.
- This candidate will be data-driven, self-motivated, intellectually curious, a fast learner, detail-oriented, and able to move quickly while keeping focused on high impact projects with limited direction and supervision.
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.For more information on how Uniphore delivers business value using Conversational Automation, please visitwww.uniphore.com
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