Credit Control Officer
Rentokil Initial, India

• To manage the book of debtors accounts and become familiar with these companies, their needs and how to deal with late payments on each of them.
• To contact debtors via email, letters, and telephone to ensure payment of outstanding invoices.
• To ensure the company has all the relevant updated information on the debtor.
• To keep a record of all communication with the customer in the event there are payment problems and the account becomes legal, these records would be needed for court proceedings.
• To resolve all clients’ queries, this may include liaising with other departments, obtaining copies of invoices, proof of delivery of service and/or issuing credit note requests.
• Create tickets for terminated customers using the iCABS system.
• To inform the Credit Controller of debtors that should be sent to collection agencies and/or solicitors.
• To report to management on outstanding issues and inform them early of potential debtors problems.
• Liaise with liquidators and request for bad debts to write off.
• Perform any other job-related duties as assigned

Requirements

Qualifications

• At least five (5) CXC passes including Mathematics and English
• At least one (1) year experience in a Credit Control Officer role or a minimum of two (2) years experience in accounts receivable processes
• Proficiency in Microsoft Office applications with advanced knowledge of MS Excel
• Certification in Credit Management will be an asset
• Certificate in Negotiations will be an asset

Key Competencies

• Understanding of the end to end Accounts Receivable process
• Strong communication skills, both written and verbal
• Ability to build relationships with internal and external stakeholders, including Management
• Excellent organisational and time management skills
• Ability to prioritise and multitask
• High level of accuracy and attention to detail
• Tenacity and ability to have difficult conversations
• Willingness to escalate debt issues

Job Rewards and Benefits