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Operations Executive - Curriculum Delivery Operations
Apna, India
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Dec 21, 2022
Last Date
Jan 21, 2023
Location(s)
Job Description
About the Role
- Operations Associate will be a part of the Skilling business vertical within apna. As apna is a jobs marketplace, every skilling cohort, program, or course launched by apna will have assured jobs or placements.
- Operations Associate will be responsible for students' experience, engagement and placement. They will own the entire curriculum delivery.
Responsibilities
- Work Closely with the Training team and ensure set objectives are met by the candidates - lecture attendance, giving assignments, assessments etc.
- Work closely with the training team to provide fruitful feedback and own the overall batch performance.
- Work closely with the training team to provide fruitful feedback on the batch performance.
- Ensure 100% Placement-ready candidates, by the end of the course.
- Make sure that candidate experience is maintained in and outside the batch | Reflection NPS.
- Building relationships with the candidates, understanding what they need to achieve, strategising and executing plans accordingly.
- Manage candidate community, provide active support, troubleshoot queries, and handle escalations.
- Manage and overlook responsibilities among multiple stakeholders and ensure efficient and timely delivery of outcomes.
Requirements
Requirements
- 1-2 years of experience in candidate coordination (EdTech experience preferred)
- High ownership and accountability
- Willingness to work in a fast-paced and output-driven environment
- Willing to make calls and be responsible for communication as and when necessary
- Basic Knowledge of Excel/Google Sheets
- Good communication skills - Proficiency in English and Hindi (Spoken amp; Written)
- Strong Decision Making and analytical skills
Job Specification
Apna
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