cultsport from the house of cure.fit aims to make health easy by providing smart fitness products for the everyday athlete. Designed to give you the best workout experience, the cultsport product range includes sportswear, at-home workout equipments, bicycles amp; nutraceutical. With cultsport you also get access to the cult library of content, the motivated community amp; the best trainers in the industry. Making it the smart choice to start your fitness journey with.Responsibilities:
- Overall responsibility for the development, performance and maintenance of the customer service activities of the organization
- Efficient running of the team and contribute to training and development
- Achieve maximum profitability and growth in accordance with organization plans
- Direct, manage and monitor the overall performance of the customer services activities
- Effective liaison, support and assistance between customer services department and rest of organization
- Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities
- Utilize CRM system to manage the functions of receiving, assessing, analyzing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements
- Support to all other departments with customer service and related issues
- Developing plans for team activities to include strategy to achieve agreed targets
- Manage and maintain contact with internal and external client/customers for feedback and to obtain client/customer satisfaction information
- Maintain accurate customer service records
Desired Candidate:
- 7-10 years’ experience in heading customer service function
- Ability to translate your skills to other employees through training and mentoring
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite and Google Docs