Technical Solutions Engineer - India Fully Remote
Virtuoso, India
Job Description
A bit about us
Virtuoso's mission is to enable and lead the world's quality-first revolution. The field of QA has not kept pace with the software industry's transition to CI/CD. We are fixing that.
Virtuoso has reimagined how software is tested by developing a game-changing platform that is already being used by the biggest names in software. We passionately believe that anyone should be able to create and maintain tests regardless of their technical skill, and that quality is a key driver for change and growth. The latest advances in AI and Machine Learning have been leveraged to produce test automation software that thinks like a human, empowers everyone to test, and for the first time delivers on the promise of codeless test automation. Achieving remarkable success has become a business-as-usual activity for us and we need to rapidly expand our team for that to continue to increase. Want to join the quality-first revolution? Then read on.
A company without borders with employees that make an impact worldwide, with offices and a remote team spread across the globe. The nature of our product is reflected in our thorough and agile culture. We do the right things fast and our application process is no different. We want exceptional people and we will act to get them.
About the role:
As a Technical Solutions Engineer, you'll be part of the Solution Engineering organisation supporting the growth of Virtuoso. To be considered for this opportunity, you'll have demonstrable experience in the following areas, and preferably within software testing, quality assurance products and technologies aligned to DevOps/Agile practices (open to skilled individuals from other SaaS, Cloud related offerings):
The list of duties is not exhaustive and is subject to change. The Technical Solutions Engineer will carry out the following tasks.
- Work with the sales amp; customer success teams to engage customers (pre and post sales) with the scoping, delivery and maintenance of technical solutions.
- Work with customers (pre and post sales) to perform tasks such as:
- Javascript based solutions for extending the Virtuoso platform
- Create API solutions for integrations between Virtuoso and other platforms, databases and tools
- Prepare customer facing solutions on common DevOps and QA tools such as Ci/CD, test management tools, reporting tools and other related tools.
- Work on connectivity solutions including Virtuoso’s Bridge client, VPNs, authentication based tools and more, including assisting customers with network and connectivity debugging from private networks to establish secure connections with cloud solutions.
- Have excellent communication and interpersonal skills with customers across the globe, within all sizes of organisations (SME, Enterprises and Partners) and across all industries and job roles.
- Be a skilled technical consultant, being able to gather, analyse, solution, present and deliver both within short term pilots with tight deadlines and in key customer engagements
- Prepare documentation to support solutions and supplement Virtuoso’s already rich online documentation
- Hands on assistance/contribution with Solution Engineering amp; Customer related projects as required
- Work with the Solution Engineering, Customer Success, Product amp; Marketing teams to ensure current trends are captured and communicated from the market to evolve Virtuoso’s GTM models, product roadmap and strategic vision
- Be an evangelist for Virtuoso, promoting the value of the company and the platform
- 5 years+ experience in technical solutions engineering
- Necessary technical skills:
- Advanced Javascript knowledge
- Able to build with HTML/XML, REST/SOAP API’s
- Able to work with networking to ensure connectivity between Virtuoso and other networks
- Able to work with SQL databases (connectivity, querying)
- Consulting skill set
- Strong knowledge of the SDLC, DevOps and test automation
- Proven track record of supporting and winning pilots/proof of concepts as well as supporting customers in post sales environments
- Working with reporting and project management tools.
- A real Completer-finisher together
- Your communication and interpersonal skills allow you to work with various stakeholders both internally and externally
- You can balance workloads, working with multiple projects and deliverables concurrently
- You are creative and like to think outside the box when solving problems or designing solutions.
- You are able to travel 30-50% of your time, once we've found "a new normal". In the meantime, you are using digital and virtual tools and channels to move projects forward with our clients.
What's in it for you?</