· Onboarding new clients that have signed up to use our services and retaining old clients.
· Be the first point of contact for customers.
· Liaise with our Partner Services amp; sales team within India.
· Upsell our products to existing clients.
· Telephone interaction with customers, follow up for payments, emails amp; business updates.
· Non-Technical position (STAAH Channel Management and handling).
- Should tactfully handle all client queries related to OTA's
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Share feature requests and effective workarounds with team members
Requirements
. Preferable Male
· Graduates with a minimum of 1-year experience in the similar role.
· Excellent communication and analytical skills.
- Multi-tasking abilities
- Excellent communication and problem-solving skills
- Experience using help desk software and remote support tools
- Experience as a Customer Support Specialist or similar CS role