Job Description
The Upstox Story:
Upstox is one of India's leading Fin-Tech companies with a mission to simplify trading amp; investing to make it easily accessible to the masses. We aim to enable everyone, from new investors to seasoned traders, to invest across multiple categories with our state-of-the-art trade amp; investment platform and commission-free pricing. We offer numerous asset categories to invest in, like Stocks, IPOs, Mutual Funds, and more.
By focusing on our customers’ needs and equipping them with personalized yet powerful tools, we witnessed a steep growth of 800% in our customer base from 25 Thousand in 2017 to 2 Lakh in 2019. With 1500% growth in 2020, currently, over 4 million customers trust us with their investment decisions, thus setting us on the course to become an industry-leader in the country.
Our mission is simple - to break down the complexities of investing and make it more effortless, accessible, affordable, and easy for the masses to adopt. This key principle when infused with intuitive design and leading-edge technology will help us empower every Indian to take control of their investments.
RKSV Securities was founded by Ravi Kumar and Shrinivas Viswanath in 2009 and was soon graced by Kavitha Subramanian as the third co-founder in 2016. Backed by Ratan Tata, Upstox had raised $4 million in Series A funding in early 2016 that was led by Kalaari Capital. The Series B funding round scaled multifold and witnessed an investment of $25 million by US-based investment firm - Tiger Global Management in September 2019.We have a team of highly skilled technology and finance professionals, and are currently looking for highly motivated field experts to be part of our high-energy team.
Position: Manager- Customer SuccessRoles amp; Responsibilities:1. Proactively outlines customer critical success factors, metrics for success and use the same to drive the customer experience roadmap.2. Proactively identify potential issues and work with cross functions to build solutions to reduce these issues.3. Develops an understanding of the why for each process what results customers are expecting, and their level of actual success in achieving those results.4. Working cross-functionally with internal teams to help address open customer requests.5. Generating and reviewing customer report and present customer status to senior management.6. Relentless Monitoring and Proactive Engagement with Customers to increase and improve Product Adoption.7. Develop best practices and state of the art processes for customer lifecycle management.Experience amp; Skills Required:· 2 to 5 years of experience in a customer success or user experience management role in a B2C organization· MBA will be preferred with strong presentation skillsPsst tips on how you can beat the competition: If you can showcase your abilities to:· Be self-driven / quick starter· Have an ownership mindset· Aggressively drive and deliver resultsIf you fit the above description, we would love to connect with you! APPLY NOWA basic requirement but one that many forget: Make sure you know what we do. At the very least, try the app.
Job Specification