We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the field sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information. The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.
Responsibilities
- Coordinate sales team by managing schedules, filing important documents and communicating relevant information
- Ensure the adequacy of sales-related equipment or material
- Respond to complaints from customers and give after-sales support when requested
- Store and sort financial and non-financial data in electronic form and present reports
- Handle the processing of all orders with accuracy and timeliness
- Inform clients of unforeseen delays or problems
- Monitor the team’s progress, identify shortcomings and propose improvements
- Assist in the preparation and organizing of promotional material or events
- Ensure adherence to laws and policies
- Candidate should have good Communication with multiple language. Updating all sales related data.
- Emails to customers as per the available updated data base for special promotion of new titles/ bucket of titles for specialized markets, from time to time (as Inside sales team).
- New Customer Accounts to be filled in CRM completely and handed over to Accounts / Execution Team at HO.
- Getting the Documents from Customers as per the requirement from the execution team
- Handle multiple Inbound and outbound calls of customers to pitch sales and services
- Identify the needs of customers, resolve issues and provide solutions.
- Up-sell other products wherever possible.
- Coordinating with Accounts for various adjustments. Maintaining MIS amp; Coordinating with Accounts and Execution team.
- Maintain good customer with proper follow-up by using CRM and cloud base calling
- Meet personal targets and work towards meeting team targets.
- Write and submit timely reports on performance, targets and customer queries.
Requirements
- Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;
- Good computer skills (MS Office)
- Proficiency in English
- Well-organized and responsible with an aptitude in problem-solving
- Excellent verbal and written communication skills
- A team player with high level of dedication
- Bcom / BBA / BSC/BCA in or relevant field; certification in sales or marketing will be an asset