Telecaller
IVT Capital, India

We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to promote business growth by expanding the company’s clientele.

• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Keep records of calls and sales and record useful information

Requirements

• Willing to work in Pondicherry
• Should have previous tele calling Experience
• Proven experience as telemarketer or similar sales/customer service role
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Proficient in English
• Excellent communication and presentation skills
• Skilled in negotiation and dealing with complaints
• Patient and able to handle customer rejection
• Persistent and results-oriented
• Proven track record of successfully meeting sales quotas preferably over the phone

Job Rewards and Benefits