Sr./Training Change Consultant
Zycus, India
Job Description
Zycus is looking for a Training amp; Change Consultant with training delivery experience of about 5-10 years preferably in procurement software (or technology) for global clients. This role will also support change management deliveries for clients and will be a part of Zycus University.
Job Description:
- To understand client business processes and provide them with Zycus’ software training, ensuring effective knowledge transfer to support healthy adoption
- To consult with clients and provide knowledge support (as required) to support effective utilization of Zycus products
- Analysis and proposal of training solutions basis the business needs/pain points for clients
- Research, learn, and get certified on, procurement industry practices and incorporate those in training approaches
- Train client Sr. Management and end users on Zycus products from a business benefit and functional perspective
- To turn around High Risk low Adoption clients with effective solutions via training analysis amp; programs
- Support Customer Success and Account Management teams in advancing business and demos for prospects as and when requested
- Create domain and industry practice documents and share best practices with peers
- Be a part of process enhancement/adherence in the training team
- Record training videos
- Work with the project teams and account managers team to understand requirements/expectations from training session (i.e. project set-up, client requirements/expectations, etc.)
- Acquire, maintain amp; enhance expertise of key functional areas in the procurement domain amp; the Zycus suite (regular re-certifications)
- Develop amp; maintain training material (project specific amp; product specific) for concerned areas of expertise (functional knowledge amp; Zycus product knowledge management.
- Be available to work in Flexible working hours including night shifts
*This role encompassed extensive Global travel pre-Covid which may be the requirement later as well.
Requirements
- 5-10 years of total software training experience
- Change Management/OCM experience is an added advantage
- Excellent training delivery skills (TTT certified preferred)
- High degree of self-motivation and strong orientation toward teamwork
- Strong grasp of Written and Spoken English
- Time Management amp; Effective Prioritization
- Ability to understand how businesses work, have excellent analytical and solution driven approach
- Excellent Business communication skills (verbal, body-language, presentation, etc.)
- Self-learner amp; Technology enthusiast
- Process amp; Quality Orientation
- Should be comfortable presenting to medium to large audiences across geographies/cultural/linguistic backgrounds.
- Excellent collaboration skills
- MS Office, especially excel (Intermediate level preferred)
ADDITIONAL SKILLS:
- Procurement
- Client Interaction (international)
- Proficiency in a Global language apart from English
Benefits
Five Reasons Why You Should Join Zycus
- Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
- A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
- Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
- Get a Global Exposure: You get to work and deal with our global customers.
- Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the