Tryzens Limited is a fast-growing IT solutions consultancy head with headquarters based in London and a proven development center in Trivandrum, India, a nearshore office in Sofia, Bulgaria and in Melbourne, Australia. Our areas of expertise include delivery of digital solutions (eCommerce solutions and Non-commerce), multi-channel retail solutions, and project management amongst others. We provide best-of-breed solutions and services to several blue-chip clients primarily within retail, financial services, and other industries. We have built our delivery focused reputation upon technical innovation, in-depth business knowledge, and creative vision, all of which supports our objective of helping clients to gain true value from digital solutions. We have a platform-neutral independent approach working with the world’s leading technology partners (Salesforce, SAP Commerce, Magento, BigCommerce, CommerceTools and Middleware. Tryzens has been awarded Salesforce Commerce Cloud’s EMEA delivery partner of 2017!
Tryzens has committed to delivering to clients IT Operations in a managed service, based on ITIL and ITSMF principles. We are currently looking for junior Live Operations Analysts to join our team in Trivandrum.
The Live Operations Analyst is responsible for supporting the IT Operation delivery of our client's IT Service within the agreed SLA’s for each client. The Live Operations Analyst plays a vital role acting as the first point of contact for the client and ensures the coordination of the way Tryzens support teams deliver the managed service. As well as acting as the first point of contact for our clients, the Live Operations Analyst will be responsible for working with our monitoring solutions to identify incidents being experienced by clients and resolving them.
KEY RESPONSIBILITIES:
The Junior Live Operations Analyst team will need to be working in shift according to UK and ANZ times.
Requirements
Experience amp; Skills Required
Desirable:
A passion for retail e-commerce
Personal Qualities:
Good English language skills (both verbal and written)
Must be able to work proactively and in pressure situations.
Benefits