Reputation.com is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints.
We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. Reputation.com is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do.
Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place!
Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list, Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2’s Summer 2020 report.
Reputation.com has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google, Facebook, JD Power, Amazon.com, and Web.com. Altogether, these partnerships amplify Reputation.com's credibility in the industry and provide new opportunities for innovation.
"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett
Requirements
Job SummaryWe gather, process, monitor, and analyze data from hundreds of different sources, to try to understand what drives Reputation for millions of businesses and professionals. Our ongoing goal with this data is to build an industry-leading Reputational Data Platform that represents all available reputational data for every business in the world. We are building a Data Science team that will own this initiative and oversee all of this data and apply industry best practices to ensure the data is clean, accurate and enhanced in real-time. You will be one of the initial members in this team. We want you to help us design and develop machine learning based applications, maintain and enhance existing model pipelines.
Design, implement, maintain machine learning based pipelines and tools.
Work with Data Engineers and Data Scientists to develop algorithms and automated procedures for solving various data problems.
Running tests, performing statistical analysis, interpreting test results, performance tuning and scaling.
Productionizing or deploying the model or pipeline.
Documenting the pipeline or tool.
You will be expected to own one or more of our existing models pipeline and take it end-to-end from maintaining, to identifying improvement needs, to redesigning, prototyping and into production.
Collaborate with cross-functional teams such as product, engineering, operations, marketing and sales teams to design robust data solutions.
Think critically about our product and come up with ideas on how to use data science to improve our data platform.
Additional duties as assigned.
Graduate degree in CS/MCA/Data Science with 5-6 years of industry experience.
5-6 years overall product development experience with 3+ years data science experience.
Strong experience in m