How do you verify real people in the digital world? Onfido helps companies see real identity the humans behind the screens using world-leading AI and identity experts. Our solutions enable customers to prove their identities, wherever they are, with just an ID and their face. So companies have everything they need to grow their businesses securely.
Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Bunq and Remitly the assurance they need to onboard customers remotely and securely.
The OpportunityThe BPO Quality Manager will be responsible for auditing internal and external processes, communications and policies on behalf of the Onfido. Their goal is to ensure that every product or service a company provides meets a set of standards which are determined based on customer expectations.As the BPO Quality manager, your responsibilities will include:- Developing transactional quality control processes.
- Evaluating BPO Performance and preparing strategic and tactical roadmap for quality excellence
- Running transactional and strategic quality projects with BPOs to deliver outstanding business results.
- Providing product specifications inputs based on Qualitative data
- Monitoring and evaluating internal SOP processes.
- Rejecting products that fail quality standards.
- Producing statistical reports on quality standards.Reporting to internal management on quality standard issues.
We’re looking for a BPO Quality Manager, who has the following experience:- Running Quality projects with BPOs to deliver outstanding business results.
- Six sigma green belts and above is essential.
- Transactional quality data analysis and statistical aptitude with experience making recommendations and improvements based on analysis.
- Examining the quality of raw data that are used in production. (Slice and dice raw data and analyse).
- Engaging with BPO partners and gathering product feedback.
- Excellent verbal and written communication
- Highly conscientious and diligent.
- Quality control certification advantageous.
Onfido Culture
Onfidoer’s share a set of core values and want to hear from you if you believe in:gt; Succeeding together; you work collaboratively and put the team firstgt; Taking pride; you care about quality, producing great work and customer / user outcomesgt; Creating customer buzz; you demonstrate a strong user / customer focusgt; Learning things amp; sharing them; you have a natural curiosity and default to sharing knowledge with othersgt; Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better
Along with our multi-national team in our London HQ we have offices in EMEA, America and APAC, making Onfido an exciting and culturally enriching place to work.
Onfido Balance
Personal hyper-growth requires a fast-moving environment, a clear career development plan andcruciallylooking after ourselves.
Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:
gt; Our Body benefits prioritise health, wellbeing, exercise and recovery.gt; Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.gt; Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.
Check out Life at Onfido via ourLinkedIn Careers Page!
Please note: Onfidoers are all working from home for the time being. We also have switched to a virtual recruitment process and all our Newfidos will be onboarding remotely. Stay Safe!
Onfido is committed to creating a diverse and inclusive work environment. We're always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.