Desktop Support Engineer(Contract)
Zycus, India

Zycus is hiring Desktop Support Engineer for the ITIS team for the Mumbai location. The position reports into the Operations Specialist-ITIS

Responsibilities:

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with customers to ensure their systems are functional
• Help create technical documentation and manuals

Requirements

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows and Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude

Job Rewards and Benefits