Category Associate - Educator Success
Unacademy, India

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jun 17, 2021
Last Date
Jul 17, 2021
Location(s)

Job Description

Classroom education in India has stifled many brilliant minds. With Unacademy, India's largest education platform, we are changing that. In a span of 6 months, over 300,000 students have benefited from over 2,400 online lessons and specialised courses on cracking various competitive examinations, on our platform. We have on board some of the top educators in the country, including Kiran Bedi, India's first woman IPS officer and now the Governor of Pondicherry. With over 2 million views every month, we are touching the lives of people in the remotest corners of the country. Our success stories include thousands of students who have cracked toughest of examinations, improved their ability to speak and write better and increase their knowledge. Our vision is to partner with the brightest minds and have courses on every possible topic in multiple languages so the whole world can benefit from these courses. India is home to 19% of the world's youth and we are empowering them to take on the world in a manner that classrooms will never do.

Roles amp; Responsibilities:

  • Take ownership of educator's issues and follow problems through to resolution.
  • Be educator's single point of contact for any account management issues.
  • Build strong relationships with educators.
  • Work closely with various internal teams - tech, business and product to drive standardization across educator support teams.
  • Responsible for driving and optimizing various educator satisfaction and operational excellence metrics for the business team.

Requirements

  • Relevant experience in client or customer management

Job Specification

Job Rewards and Benefits

Unacademy

Information Technology and Services - Bengaluru, India
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