Team Lead Product Operations
Junglee Games, India

As our Team Leader Product Operations, you will lead by example by proactively anticipating issues, minimizing fraud exposure, and counteracting payment fraud while providing support to Customer Services to resolve payment queries. Ensuring even workload distribution, you will determine fraudulent activity and act according to set internal procedures.

Responsibilities

• Proactive and reactive approach towards fraud mitigation.
• Analyze the internal and external fraud prevention tools outcomes and provide professional feedback as needed.
• Act as the escalation point of contact, to advise and decide on the treatment of problematic players.
• Collaboration with internal and cross-functional teams to continually redefine best practices by enhancing tools, data sources, system functionalities, and fraud detection methods.
• You will be responsible for constant assessment and improvement of the fraud process.
• Make appropriate recommendations on how to improve internal processes and tools.
• Ensuring compliance with Company’s fraud and risk policies.

Requirements

• Should be willing to work any shift since the role is for our 24X7 service.
• Bachelor’s/Master’s degree in any discipline.
• Good knowledge of the online gaming industry.
• 4+ years of hands-on and customer-facing experience in risk management operations and demonstrating growth and leadership through those years.
• Advanced analytical skills and attention to detail.
• Involvement in/exposure to new initiatives in risk management operation.
• Intuitive understanding of potential problems and loopholes.
• Excellent interpersonal and communication skills and ability to deal with conflicts and confrontations.
• Experience in team building and mentoring of subordinates with a can-do attitude.
• Strong ability to deliver with minimal resources and supervision.
• Highly reliable team player with an excellent work ethic.

About Junglee Games:

Junglee Games is a leader in the skill-gaming space, with over 25 million users. Founded in San Francisco in 2012, and funded by top-tier Silicon Valley VCs, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Eatme.io, Junglee Teen Patti, and Howzat.

With teams in 7 countries, Junglee is 250 people strong and has close to doubled in revenues and headcount every year. With YOY growth of 80-100% and high protability, Junglee will see close to $600 million in gross transaction volumes in FY19-20 and scale to 50 million users.

Our team has worked on international AAA titles like Transformers, Real Steel, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood’s biggest hits, including the movie Avatar.

Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology, and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

Our mission is to build entertainment for millions of people around the world and connect people through high-quality games with customer delight.

Junglee Games is an equal opportunity employer. The organization celebrates diversity and takes pride in its inclusive environment where all employees are treated equally.

Job Rewards and Benefits