Admissions Coordinator (Gurgaon)
ApplyBoard, India

We’re building a movement - an education revolution.
We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education.
ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
About ApplyBoardApplyBoard is an online platform that empowers students around the world to access the best education. Founded in 2015, ApplyBoard has grown to become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.By connecting international students, recruitment partners, and educational institutions, we simplify the study abroad search, application, and acceptance process through our platform and services. To date, we have built partnerships with 1,200+ educational institutions in Canada, the United States, and the United Kingdom, and 4,000+ recruitment partners around the world. In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50 list.
In May 2020, the company announced it successfully raised C$100M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ valuation, allowing us to invest heavily in our technology, growing our team, and serving more customers.
Our TeamOur team of over 500+ ApplyBoardians (and growing!) is just as diverse as the customers we support. Comprising 27 nationalities, 53 languages spoken, and 50/50 gender parity, diversity is fostered and celebrated on our team. The ApplyBoard headquarters is located in Kitchener, ON Canada, with representatives in 20 countries including India, Bangladesh, Nepal, Pakistan, Vietnam, the Philippines, the United Kingdom, Mexico, Brazil, and China.
The Role:We are looking for a detailed oriented, customer centric and creative Admissions Coordinator to join our growing Customer Experience team and take our company and platform to the next level!Responsibilities:

• Review offer letters for student information consistency to ensure efficient application processing
• Work with our partnership schools and recruiters to resolve application issues on behalf of our students
• Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
• Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received
• Empathetically communicate application outcomes to our students, whether positive or negative
• Follow up and assist students in meeting enrollment conditions and resolve any uncertainties
• Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities

Preferred Qualifications:

• 1-3 years customer service experience
• Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
• Strong analytical abilities, detail-oriented and high level of accuracy
• Working knowledge of Google spreadsheets, Microsoft Word and Gmail
• Adept researching and problem-solving capabilities
• Someone who thrives in a collaborative, teamwork environment
• Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy
• Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
• An ability to work cross-functionally to ensure application processing consistency and efficiency
• Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
• Excellent interpersonal skills and verbal and written communication skills
• Associates or Bachelor's degree an asset

What we offer:

• The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
• Working alongside a brilliant and globally diverse team that is the fastest growing in the Waterloo region
• Great compensation and benefits pac