Customer Operations Intern
Almabase, India

ABOUT ALMABASE

We are on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency.

We believe in

• Democratizing quality education: Quality education is a great equalizer. We are on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency. We derive our inspiration from actions like this
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of democratizing quality education. This means less dependence on investors amp; more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness lt;gt; Customer Success: We give as much importance to each team member’s personal amp; professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 2.1 Million constituents connected
• 420,000 students impacted
• 2 Million $ raised on our platform
• 42 Million engagement opportunities created
• 23 months since profitability
• All this could be achieved with a nimble team of 30

THE OPPORTUNITY

• The Customer Operations team at Almabase is responsible for implementing our software appropriately for each customer (typically a university or a high school) based on their needs. This is critical to the eventual success of the customer with Almabase.
• This team operates at the intersection of Customer Success and Technology(Product amp; Engineering).
• In this role, you will have the opportunity to interact with customers, understand their needs, coordinate internally and develop solutions accordingly.
• We are a highly transparent team and in this role, you will get exposure to these aspects:
  • what goes into building a successful bootstrapped SaaS company?
  • what is a customer's journey to success once the contract is signed by the sales team?
  • what is the significance of customer operations in setting a customer up for success?

We're looking for someone who is early into their career and is open to explore different options to figure out what they will enjoy doing eventually. This role gives you exposure to a diverse set of problems.

Stipend:

25k per month.

Duration of the internship:

6 months

Work Timing:

10am - 6pm IST

Responsibilities:

• Setting up a website for each customer following a pre-documented checklist of instructions.
• Customizing the platform as per the customer's requirements.
• Understanding alumni data shared by the customer on excel and processing it to upload to the platform.

Note: Necessary training for all the above responsibilities will be provided.

WHAT AN IDEAL CANDIDATE WOULD LOOK LIKE:

• You should be eager to learn and grow in your career. You should be happy to take up any work that comes your way. That flexibility is critical to this role.
• You should be really good at using excel spreadsheets.
• You should have good verbal and written communication skills.
• You should be comfortable to learn and use software tools like Asana, Photoshop, etc
• We feel this will be a great opportunity for folks who are just getting started with their career, please don't apply if you have more than a year of experience.

WHY JOIN US:

• Freedom amp; Responsibility: If you are a person who wants to take up challenging work amp; push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you in that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Almabase gives you that opportunity to experience it all first hand.
• Food amp; Snacks: You’ll never have to worry about your hunger pangs. We provide tasty home cooked food amp; snacks at all times of the day.
• Unlimited leaves amp; Flexible work hours: There is no ceiling to the leaves or restraint to your working hours. Our only policy is that you use your good judgment
• The comfort of home: On a t

Job Rewards and Benefits