Technical Support Specialist - India
EDGE10 Group, India
Job Description
The award-winning EDGE10 Group provides a solution combining performance, analytics and digital medical records to 750+ teams across sport, armed forces and corporate wellness. The solution allows organizations to centralize, analyze and visualize data regardless of source, to gain valuable insights using next-generation analytics. This leads to better informed decision-making, supporting high-performing teams and athletes to meet their ultimate goals. EDGE10 Group currently works with some of the world’s largest sports franchises across the NBA, Premier League, MLS, AFL, NFL, NCAA and EFL, in addition to carrying out six league-wide contracts to the MLB, ATP and CFL.
This is an exciting opportunity to gain experience working with a unique human performance data set sourced from the world's top elite sports teams.
Your objective will be to support the consulting, data science, product and engineering team to deliver exceptional service to our clients. As a technical support specialist you will have the opportunity to play a key role in projects and make a real impact.
We're seeking an ambitious technical support specialist to join our team based in India. The team delivers world class sports science and data analysis services to a roster of world-famous teams such as the Board of Control for Cricket in India and Inspire Institute of Sport and has ambitious growth plans for India in 2021.
Location: Remote during COVID-19. Future in either Mumbai or Bangalore.
Term: Full Time.
Hours: Full-time, standard working hours (occasional weekend and after-hours work will be required).
Remuneration: Competitive salary to reflect your experience and qualifications.
Requirements
Firstly, we look for great team fit and aptitude. As a market leader, we want ambitious world class individuals who thrive working in a fast-paced company in a high-pressured industry.
- At least 2 years of relevant experience within a professional working environment.
- Excellent written and spoken English and Hindi (other languages native to India would be an advantage).
- Strong work ethic and attention to detail.
- Excellent IT literacy and proficiency.
- Excellent problem solving skills.
- Proactive personality, ability to work unsupervised.
- Willingness and desire to learn and implement new skills.
- Confident communicator with clients and senior management.
- Ability to travel domestically and occasionally internationally.
- Passion for and understanding of sport.
- Flexibility to work occasional unsociable hours.
Desired
- BSc. in Sport Science, or related degree
- PowerBI experience.
- SQL experience.
- Practical sports industry experience.
- Focus will be on both technical and general support.
- Communicate with clients, internal departments and staff across multiple channels; including but not limited to phone, chat, and web/email.
- Stay current on our platforms and any known issues to assist internal departments, partners and clients who interact with our products.
- Help generate new business opportunities throughout the Indian market by providing administrative support to sales team when and where needed.
Benefits
With our company values including ‘We strive for great, not good’ and ‘We obsess over our customers’, EDGE10 is committed to hiring the best candidates and rewards accordingly.
Benefits include competitive salary, performance bonuses which include stock options, flexible working and additional benefits. International travel and, on occasion, unsociable working hours are to be expected given our global client base.
We are looking for exceptional people, we have no interest in mediocrity. We want a candidate that is going to make it impossible for us to let them go. If you believe you can add value to the company and continue to drive it forward, apply now.
We love what we do. We want you to as well.