Retention Associate
Toppr, India

Retention Associate: TOPPR.COM

• Dynamic Individual having experience in handling clients. To prospect and retain clients.
• To understand student and parent needs amp; requirements and accordingly position products amp; services.
• To recommend strategies students can use to achieve their career objectives, including specific recommendations in areas such as time management and study planning.
• To contact parents periodically and determine if they are satisfied with the service and returns generated.
• To handle customer complaints and coordinate with support team to resolve complaints
• Achieve sales target and should be inline with the organization's set goal
• Clear understanding of counseling technique
• Ensure month on month performance with focus on relationship management
• Adhere to process guidelines and all quality assurance metrics
• Be one point relationship between management and customer
• Exceptional Customer satisfaction should lead to sales conversion
• To be able to work on Saturday and Sunday (one week off between Monday to Friday)

Qualification amp; Skills

• BSc/MSc/Engineers with PCM/PCB in XI and XII
• Knowledge about subject specific tips and tricks in PCMB

Desired skills:

• Experience in wealth management/client management.
• Excellent communication skills and pleasing personality.
• Strong customer orientation.
• Strong analytical and problem-solving skills.
• Strong selling technique
• Added below points:
• - Exceptional Customer satisfaction should lead to sales conversion
• - Achieve sales target and should be inline with the organization's goal

Job Rewards and Benefits