Salesforce Practice Head
Maverick Digital, India
Job Description
Maverick Digital helps companies grow by creating deeper connections with more customers. Headquartered in Chicago, Maverick Digital serves Fortune 500 brands such as Danaher and Supercuts as well as fast growing startups such as BuiltIn and OMI Industries. Our team of Mavericks have ushered some of the most ambitious customer experience digital transformations in Manufacturing, Retail, Consumer Goods, Communications, Media and High-Tech.
We are looking for a Salesforce Practice Head to help us accelerate our growth and delight our customers.
Position Summary
- The SFDC practice head will have a strong understanding of Business Process and diverse Technologies having led a large SFDC practice covering SFDC + other leading CRM technologies. The SFDC head would manage multiple responsibilities including a strategist, practice leader, operations, people's leader, delivery and a Presales expert.
The SFDC practice head will be responsible for driving the firm's global SFDC business and growth across global markets. Key role dimensions would include Building and growing SFDC practice as per target and future market focus. - Talent acquisition and development including managing attrition.
Requirements
- Overall experience of over 15+ years with relevant experience in CRM.
- Demonstrated experience of minimum 5 years in having managed a SFDC practice of over 50 Plus associates.
- Managed the SFDC practice to plan and agreed KPIs measured to define metrics and processes
- Aligns SFDC growth strategy with overall enterprise applications focus and firm's business strategy Demonstrate thought leadership to help setup and grow SFDC practice
- Coordinates with sales teams to drive the overall competency growth as per market needs, future market focus and help define workable Go to Market (GTM) focus.
- Help drive business from ongoing clients and help win new clients.
- Actively support sales opportunities by leveraging solutions, offerings and services and translate them into strong value proposition for clients and help win most deals.
- Effectively monitor the overall practice resources to drive them towards being relevant to SFDC technologies and market needs at all times
- Contributes industry expertise and understanding of client business.
- Support delivery teams on various projects to have the required multi-discipline SFDC team including internal and 3rd party resources to ensure Customer Service Delivery Excellence.
- Demonstrate eminence across various technologies and products that complement SFDC solutions and develop a team with deep knowledge of such products and technologies
- Provide expertise within the context of each project in a manner designed to increase the overall SFDC knowledge of team members.
- Coordinate and leverage relationships with leading SFDC and product vendors to assimilate product expertise, build internal resources and help build thought leadership/POCs to grow business.
Core Competencies
- Expertise in Salesforce
- Have good footprint on salesforce Ecosystem
- Must have multiple Salesforce Certification and has worked on Multiple clouds such as Health, Sales, Service, Marketing.
- Certified SF architect /Enterprise Architect.
- Deep Understanding of Salesforce Programming.
- Must have used multiple Middleware such as (Tibco/Mulesoft/Boomi)
- Prior experience handling team of 50 Plus
- Valid B1/B2 Visa would be a plus
- Knowledge of MS Dynamics CRM, Siebel CRM
Benefits
Maverick Digital is an equal opportunity employer. We welcome and encourage inclusion in the workplace regardless of background, race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.
No degree is required for any position at Maverick Digital. We know life happens and great people with incredible talents that add tremendous value don't necessarily always have degrees.