Partner Support
LRN Corporation, India
Job Description
About LRN
Inspiring people to do the right thing is the essence of principled performance. It is
about inspired rather than required behaviorliving principles beyond following rules. It is
about doing the next right thing and not just the next thing right. Ultimately, principled
performance leads to healthier, profitable organizations. With a 25-year history of innovation,
investment and achievement, LRN is a true leader in the ethics and compliance space.
We are a mission with a business.
Partner Support Position Summary
LRN’s Partner Support team is the first line of support for LRN’s proprietary applications, working
with customers’ program administrators, stakeholders, and internal customers. Partner Support
Specialist responsibilities include program administrator systems training, program administrator
assistance, and responsibility for delivery of minor system configuration and content changes. The
Partner Support Specialist works on a team of support professionals and has individual
responsibilities for application systems support of LRN’s Partners
Requirements
Provide support to internal and external customers on all aspects of LRN’s proprietary
applications (functions include: campaign set up, system generated e-mails, system
reporting, user data management, and customization)
updated as to the status of call tickets, requests, projects, issues, and changes.
tracked, managed and measured.
exceeded to the detriment of the customer. Escalate issues related to capabilities where
appropriate.
requests based on need and impact. Work with internal stakeholders to address priorities.
customers with the capabilities of LRN's systems.
Assistance Center team member is working.
Job qualifications amp; Professional skills
environment. We value ability and experience to independently manage operational
relationship with enterprise Partners.
and speak in English.
handle CSV files.
successful delivery of the end product.
potentially very frustrated, in a professional manner is mandatory.
all involved parties is critical to the success of the incumbent.
and/or technology.
Shift Requirements
early Morning Shifts and Weekends.
Benefits
What we offer:
Competitive compensation
Flexible time off
Excellent medical cover
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees.