Title: ISE- Analyst PCB
Department: Operations
Reports to: Team Lead
Location: Gurgaon
Employment Type: Full Time
Summary: Inside Sales Analyst Level/ Order Management - Analyst has administrative responsibilities for all accounts assigned to this position either directly or via links established between this position and other Inside Sales Personnel or the Business Development Manager(s).
Key Function: Requires taking up direct responsibilities for account management and business operations related to the assigned customer accounts.
Job Responsibilities:
Oversee and be directly responsible for providing technical and commercial information related to the company business in a timely manner.
Monitor the entire supply-chain from factory to the end-user and flag any deviations from established schedules to ensure timely corrective intervention.
Coordinate internally to respond to service requests, inquiries and complaints.
Address complaints and ensures maximum goodwill for the organization from business partners amp; other business associates.
Act in accordance to company policies amp; procedures to process incoming customer purchase orders.
Exposure to work on Sage X3- ERP system
Ensure consistency amp; agreement between quotes submitted to customers and purchase orders received referencing specific proposals, prior to execution.
Initiate actions for proper order execution after receipt of customers purchase order in terms creating an internal sales order after completing the due diligence and necessary approvals as required by the work flow policies amp; procedures of the company and then generating a purchase order for the vendor.
Track order completion status and advise Accounting regarding issuance of invoice for release of payments.
Be conversant with the manufacturing processes of different product lines of the company and liaise with the application engineer to resolve issues that arise at the vendor or customers end.
Independently manage amp; administer customer inventories in line with company's business goals.
Education Qualification: BE/B.Tech ,BCom/BSc (Smart graduates with excellent communication skills)
Experience: 2+ Years
Requirements
Must be well organized and capable of multitasking
Must be extremely proficient in Excel
Excellent Communication Skills verbal and written both
Good Analytical Skills
Comfortable in working with tight deadlines and under pressure
Benefits
Cab facility only for Gurgaon employees within 10-12 Kms from the office
Free evening mail.
Medical Insurance for employees , spouse and their kids