Services Manager - Product Specialist

Services Manager - Product Specialist
Zenoti, India

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Apr 1, 2021
Last Date
May 1, 2021
Location(s)

Job Description


Hey, you want to look and feel your best, right? Well, we’ve got good news for you.

Yoga and meditation studios, health and fitness facilities, beauty parlors, and spa retreats are stepping up worldwide to help you uncover the greatest version of yourself. But a rapidly blossoming wellness industry needs some world-class business management software to go with it. A one-stop solution to take care of all business aspects, letting wellness providers uncover the greatest version of themselves.

Enter Zenoti.

At Zenati, we believe in the greatness in everyone it’s our raison d’être. That’s why we came up with an all-in-one cloud-based solution that allows salons, spas, and medspas to focus on elevating guest experiences while we take care of the details. Why each Zenotian is empowered to achieve greatness and love every minute of it. And why we infuse our youthful spirit and an abundance of passion into all we do.

Already a leader in SaaS solutions for wellness companies, we’ve got some big-name American and European brands under our belt. To name a few, Zenoti powers Lakme, O2 Spa, Mario Tricoci, Truefit amp; Hill, MGM Resorts, Bellagio, Sonobello, and Massage Heights. With over 10,000 clients in more than 32 countries, we’re set to transform how the wellness industry does business within the next few years and loving every minute of it!

While we’re small on ego, we’re big on excellence and can’t resist a humblebrag. We captured the 170th spot in North America on Deloitte’s Technology Fast 500 list. Franchisee India deemed us fit for the Best Technology Supplier for Salon / Spa for 2019 award. And we’d be remiss if we didn’t mention our 300+ new clients last year or the new brand we unveiled. OK, that’s a few humblebrags but we hope you’ll understand and share our excitement.

Want to join us on this incredible journey? Connect with us at https://www.zenoti.com and find out how to unleash your inner greatness.

What is the Opportunity?

You will lead a team of Product Specialists who are onboarding enterprise accounts globally. As a manager of this team in the Services organization, you will ensure the high-velocity onboarding of customers to the Zenoti platform with unparalleled quality, reliability, and repeatability.

Requirements

What will I be doing?

  • Hires, supports, mentors, leads and enables a team of 6-8 Product Specialists
  • Sets organization level strategies and goals as a member of the Worldwide Enterprise Services Leadership Team
  • Identifies and implements process improvements to support quality and velocity objectives
  • Manages and governs the solutioning process across numerous customers, verticals and regions
  • Ensures the adherence to SLAs, and key metrics according to the organization’s goals and objectives
  • Work with team members to define scope and solution plan for adoption of Zenoti software
  • Customer advocate with product management to ensure Zenoti software meets customer needs
What skills do I need?


  • Ability to lead and manage a team
  • Ability to work in a fast-paced environment and successfully manage competing priorities
  • Strong verbal and written communication skills, especially in the area of determining and communicating technical requirements in accessible terms when communicating with customers
  • Deep subject matter expertise and keen technical understanding of the Zenoti product, and business
  • Excellent customer service and client management skills
  • Strong logical, analytical, and problem-solving skills
  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
  • 5 - 10 years’ experience implementing enterprise software systems with hands-on experience in data transformation/migration and system validation. SaaS experience preferred
  • 3+ years of project or team leadership experience with technical teams
  • History of working with both internal technical groups, and external clients, to implement complex software solutions

Benefits

  • You will receive a competitive salary and every employee receives equity in the company
  • You will receive medical coverage for yourself and your immediate family
  • We believe in holistic, enriching lives. We want you to work passionate, but sane hours. Our employees receive unlimited vacation, in turn we expect employees to act with integrity
  • Employees are served healthy breakfast, lunch and snacks on every weekday
  • Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more

Job Specification

Job Rewards and Benefits

Zenoti

Information Technology and Services - Manchester, United Kingdom
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