Desktop Support/IT Support Engineer
Etraveli Group, India
Job Description
About Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We pride ourselves on being the fastest, most precise way to realize a travel plan, no matter the distance or complexity. We are the preferred partner of some of the world’s biggest technology companies, airlines, hotel chains and car rental companies. Together with them we work closely to meet the growing demands of our customers.
Experience: 3-5 Years in IT Support
Shift Timing: Rotational
Job Description :
As a member of the IT Support Team, the role is focused on diagnosing and resolving end-user PC/Applications problems, and fulfilling IT support related requests, for the Etraveli team globally.
The job includes receiving, prioritizing, documenting, and actively resolving end user support and helpdesk requests.
The role focuses heavily on providing excellent customer service. The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner.
Qualification: Graduation + Any Technical certification (MCP, MCSC, MCSA, Linux, Hardware and Networking)
Requirements
Responsibilities:
- Windows operating system installation and configuration, support and maintenance including user account and machine account maintenance on Windows servers
- Hardware installation, maintenance, and repair including desktop PCs, laptops, tablets, smartphones, and peripherals
- Phone system support.
- Network Connectivity Support (Basic Connectivity Support for all End-User Devices - Wired and Wireless)
- Basic understanding of VDI, Virtual machine, Terminal pc/applications, thin clients.
- Manage IT asset inventory and documentation.
- End user support through remote tools.
- Account management support.
- Respond to customer's calls, emails, Support tickets and act accordingly regarding issues.
- Monitoring Server amp; client performance, Alerts, logs and provide possible solutions.
- Monitor amp; maintain network-related activities including LAN and WAN.
- Any other assignment was given by Department Head/Designee.
- Take care of user onboarding and off boarding for IT related tasks.
Requirements:
- Strong troubleshooting, diagnosing skills to resolve technical issues.
- Knowledge of computer hardware and network troubleshooting.
- Great analytical and problem-solving skills help in resolving the issue faster.
- Should have knowledge of any IT support/Service desk tool (Ex. Jira, Zendesk).
- Understanding of Basic applications and tools like MS office, PDF, File archive, backup tools, email, O365/G-suite.
- Good knowledge of Windows Server and Active Directory.
- Good verbal and written communication skills.
- Ability to learn and work on changing technologies.
Benefits