Google Account Coordinator
Reputation, India

Google Account Coordinator

HYDERABAD, INDIA

OPERATIONS CUSTOMER EXPERIENCE

About Reputation.com

Reputation.com, Inc., based in Silicon Valley, pioneered online reputation management (ORM) technology for

the enterprise market in 2006. With its SaaS platform, Reputation.com technology has managed tens of millions of consumer reviews and consumer interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals. Most recently, Reputation.com was ranked No. 1 in Enterprise Online Reputation Management in G2 Crowd’s spring 2019 report. The ranking is based on G2 Crowd’s proprietary algorithm that calculates global rankings based on overall customer satisfaction, ease of doing business with, market presence, likelihood to be recommended and number of reviews.

Why Work at Reputation.com

• Is growing revenue by 50% year over year

• Maintains a world-class executive management team

• Has raised over $87 million in funding and is playing in an exploding market segment.

If these wins excite you, we’d love to meet you!

Role Summary:

Do you have a passion for customer success and driving real value for some of the world’s biggest brands? Do you like working with high-quality professionals in the areas of operations, product, engineering, and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation.com is looking for a Google Account Coordinator with these skills. Your responsibilities would be to manage a portfolio of clients and locations, specifically for Google My Business, from implementation and on-boarding, through day-to-day maintenance, for the industry leader in the online reputation management space.

The Google Account Manager is responsible for claiming, editing and maintaining Google My Business pages, ensuring the most accurate information is displayed. Must be familiar with online review sites and have the ability to manage projects under tight deadlines.

Responsibilities:

• Managing all aspects of client data as an individual contributor on Google My Business, from initial on-boarding, data acquisition, data entry, and ongoing maintenance to ensure of accuracy
• Interfacing with customers and advising on best strategies for a successful online reputation management program
• Working closely with the manager/lead to engage with engineering and product on customer product implementation and feature requests
• Providing world-class customer service, through organisation, urgency and strategy
• Collaborating effectively with sales, professional services, product and peers to maximize the customer experience
• Open to work 24/7 operations

Qualifications:

• 2-3 years of customer service and/or account management experience, SaaS a plus
• Data entry, including working with large data sets, excel and ensuring they are in the correct format for import
• Ability to hold others accountable and follow up consistently to ensure of end-to-end completion of client requests
• Knowledge of social media platforms and review sites (preferred)
• Highly organised, self-driven and eager to provide a superior customer service experience
• Excellent written and verbal skills
• Ability to work well under pressure
• Ability to find creative solutions to challenging problems
• Desire to excel and grow within the organisation
• Bachelor’s Degree preferred or equivalent experience

More on Reputation.com.

The majority of consumers 90% say online reviews influence their purchasing decisions. Yet CMOs are at the mercy of algorithms they don’t control on Google, Facebook and thousands of specialty sites where no amount of marketing spend can offset the negative impact of a weak online reputation.

Reputation.com invented the online reputation management (ORM) category and continues to lead the charge with the only proven, unified platform and innovative, customer-driven solutions.

Our patented Reputation Score is an indispensable index for every business, and the true measure of how a business is found, chosen and experienced by consumers Large, global businesses across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage and more use our platform to:

**Monitor, request and respond to online reviews

**Improve star ratings and search result rankings

**Audit and maintain business listings and location directories across the web

**Manage social media engagement and advertising

**Make operational changes to improve customer experien

Job Rewards and Benefits