Customer Support Associate
Quizizz, India

As a customer success associate, your primary responsibility to help our users make the most of the Quizizz product, and guide our development teams to build a better product. We focus on identifying and fixing issues in our product, so that users never have to reach out to us.

Requirements

1. Help Quizizz users utilize our product, and achieve their goals.
2. Read between the lines to get to the root of customer issues. Support product teams in identifying bugs and improving product design.
3. Consolidate customer queries and educate product teams about what customers want. Be the voice of the user!
4. Go the extra mile to help individual users with their issues. Providing a great support experience is the best way to get loyal users and referrals.
5. Equip yourself with the knowledge and tools to troubleshoot issues on every kind of device, operating system and browser. With millions users in every country in the world, you will encounter every combination imaginable.
6. Come up with innovative ways for us to get feedback from users, by setting up user forums, polls and engaging on social media.
7. Set up self-serve support systems like helpdesk, chatbots and other innovative systems to automate support tasks when possible.

Candidates should have the following qualifications:

1. Excellent written communication skills and impeccable grammar.
2. Experience with live chat support and ticket/email support platforms like Zendesk.
3. Ability to work with non-English speaking users using translation tools.
4. Experience with managing and moderating user forums is a plus.

Benefits

• Industry-leading compensation package.
• Professional development is supported with reimbursement for relevant courses and books.
• Flexible work hours and leave policy.
• Free lunch (for real!) and snacks at the office.

Job Rewards and Benefits