Customer Support Engineer
Armorblox, India
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 24, 2021
Last Date
Apr 24, 2021
Location(s)
Job Description
Challenge the status quo
Armorblox is a cybersecurity innovator that helps organizations communicate more securely over email and other cloud office applications using Natural Language Understanding (NLU). The Armorblox platform connects over APIs and analyzes thousands of signals to understand the context of communications and protect people and data from compromise.
Over 9,000 organizations use Armorblox to stop Business Email Compromise (BEC) and targeted phishing attacks, protect sensitive PII and PCI, and automate remediation of user-reported email threats.
Armorblox was featured in the 2019 Forbes AI 50 list and was named a 2020 Gartner Cool Vendor in Cloud Office Security. Founded in 2017, Armorblox is headquartered in Sunnyvale, CA and backed by General Catalyst and Next47.
As a Customer Support Engineer you will support our customers at every turn in their journey. From providing answers to product questions to debugging technical issues. As the primary contact for Customer Support, you will be responsible for providing exceptional service to customers and the field teams by helping investigate their questions and working with Engineering to deliver appropriate updates on their requests and questions. This role will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process.
People who succeed in this role tend to be empathetic, collaborative, and technically minded. In addition, this role will also proactively support the field in monitoring customer platform health metrics.
You will be successful in this role if you truly enjoy helping customers have a great experience with their technical questions and act as a customer advocate by providing continuous feedback regarding internal support processes, product improvements and customer education.Role
Our People are our most important asset.We believe in recruiting the best talent that enhances our culture, embodies our values and empowers Armorblox. Wecenter our programs and initiatives around our People and are committed to an inclusive and diverse team through programs and initiatives, equal pay, competitive benefits, and more.
Armorblox is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
Armorblox is a cybersecurity innovator that helps organizations communicate more securely over email and other cloud office applications using Natural Language Understanding (NLU). The Armorblox platform connects over APIs and analyzes thousands of signals to understand the context of communications and protect people and data from compromise.
Over 9,000 organizations use Armorblox to stop Business Email Compromise (BEC) and targeted phishing attacks, protect sensitive PII and PCI, and automate remediation of user-reported email threats.
Armorblox was featured in the 2019 Forbes AI 50 list and was named a 2020 Gartner Cool Vendor in Cloud Office Security. Founded in 2017, Armorblox is headquartered in Sunnyvale, CA and backed by General Catalyst and Next47.
As a Customer Support Engineer you will support our customers at every turn in their journey. From providing answers to product questions to debugging technical issues. As the primary contact for Customer Support, you will be responsible for providing exceptional service to customers and the field teams by helping investigate their questions and working with Engineering to deliver appropriate updates on their requests and questions. This role will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process.
People who succeed in this role tend to be empathetic, collaborative, and technically minded. In addition, this role will also proactively support the field in monitoring customer platform health metrics.
You will be successful in this role if you truly enjoy helping customers have a great experience with their technical questions and act as a customer advocate by providing continuous feedback regarding internal support processes, product improvements and customer education.Role
- Troubleshoot, analyze, and isolate defects reported by customers and communicate necessary fixes to engineering
- Deep understanding of how the product works and is used by customers
- Familiarity with the current and upcoming features
- Strong communicator and cool under pressure with competing customer support tickets
- Verify and identify root causes of customer reported tickets
- Ability to closely work with Engineering to stay updated on ticket status
- Continuously keep the customer and field team updated on open tickets and health metrics
- Act as a customer advocate by providing continuous feedback regarding internal support processes, product improvements and customer education
- Bachelor's degree in Computer Science or related fields
- 5+ years of work experience in a technical customer support or related fields
- Experience working closely with Engineering and Product teams to resolve bugs in production environments
- Working knowledge in one or more of the following languages - Go, Python, Bash
- Deep understanding of Linux based systems
- Ability to debug using scripts and other resources
- Communicate technical issues based on audience (engineering vs customer)
- Open to learn continuously and work both independently and in a team
- Working knowledge of Docker and Kubernetes
- Experience with monitoring solutions: ELK, Grafana, Prometheus
- Experience with SQL or NoSQL datastores
- Prior Startup experience and/or enjoy working in a fast-paced changing environment
- Passionate about security
Our People are our most important asset.We believe in recruiting the best talent that enhances our culture, embodies our values and empowers Armorblox. Wecenter our programs and initiatives around our People and are committed to an inclusive and diverse team through programs and initiatives, equal pay, competitive benefits, and more.
Armorblox is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
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