Sr. Customer Success Manager
Zenoti, India
Job Description
Hey, you want to look and feel your best, right? Well, we’ve got good news for you.
Yoga and meditation studios, health and fitness facilities, beauty parlors, and spa retreats are stepping up worldwide to help you uncover the greatest version of yourself. But a rapidly blossoming wellness industry needs some world-class business management software to go with it. A one-stop solution to take care of all business aspects, letting wellness providers uncover the greatest version of themselves.
Enter Zenoti.
At Zenoti, we believe in the greatness in everyone it’s our raison d’être. That’s why we came up with an all-in-one cloud-based solution that allows salons, spas, and medspas to focus on elevating guest experiences while we take care of the details. Why each Zenotian is empowered to achieve greatness and love every minute of it. And why we infuse our youthful spirit and an abundance of passion into all we do.
Already a leader in SaaS solutions for wellness companies, we’ve got some big-name American and European brands under our belt. To name a few, Zenoti powers Lakme, O2 Spa, Mario Tricoci, Truefit amp; Hill, MGM Resorts, Bellagio, Sonobello, and Massage Heights. With over 10,000 clients in more than 32 countries, we’re set to transform how the wellness industry does business within the next few years and loving every minute of it!
While we’re small on ego, we’re big on excellence and can’t resist a humblebrag. We captured the 170th spot in North America on Deloitte’s Technology Fast 500 list. Franchisee India deemed us fit for the Best Technology Supplier for Salon / Spa for 2019 award. And we’d be remiss if we didn’t mention our 300+ new clients last year or the new brand we unveiled. OK, that’s a few humblebrags but we hope you’ll understand and share our excitement.
Want to join us on this incredible journey? Connect with us at https://www.zenoti.com and find out how to unleash your inner greatness.
What's the opportunity?
Customer Success Manager (CSM) is ultimately responsible for ensuring the success of the portfolio of Zenoti’s customers. The CSM will bring Zenoti’s best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers’ business goals, driving greater business value and executive alignment between Zenoti and the Customer.
Requirements
What will I be doing ?
What skills do I need?
- A passion for customer success and laser focus on providing customer value.
- Strong accounts portfolio management and prioritization.
- Excellent Written and Verbal Communication Skills
- Strong logical, analytical and problem-solving skills
- Strong Understanding of business amp; technology
- Strong Negotiation amp; Consultative Abilities
- Ability to understand, articulate and manage customer expectations
- Ability to interact with multiple global customers
- Open to travel to customer locations on short notice, when required.
- Experience dealing with large, complex accounts building relationships at C- Level.
- Experience in working with remote teams effectively.
- Ability to work in a fast paced, ever changing, start-up environment
- Knowledge of how enterprise implementations, professional services, support processes work will be a definite plus.
- 4+ years of overall experience in dealing with customers.
- A 4year degree in engineering or equivalent
- PMP is an added advantage
Benefits
- You will receive a competitive salary and every employee receives equity in the company
- You will receive medical coverage for yourself and your immediate family
- We believe in holistic, enriching lives. We want you to work passionate, but sane hours. Our employees receive unlimited vacation, in turn we expect employees to act with integrity
- Employees are served healthy breakfast, lunch and snacks on every weekday
- Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more