Technical Account Manager- S2P/P2P
Zycus, India
Job Description
Zycus is looking for Technical Account Manager, should be from Domain (S2P or P2P).
Responsible for helping customer derive value from Operations. Responsibilities will vary depending on the level and experience of the individual. The consultant will work as part of a project team to deliver analytical, solution-oriented services to Fortune 500 clients. Based upon experience, specific responsibilities may include:
- Accountable for operations customers success.
- Ensure adoption of the solution for customers during operations. Conduct workshops / trainings to help customer boost adoption.
- Responsible for S2P production support and enhancement activities and a liaison with business process owners to validate requirements for changes to processes and recommend best practices across S2P process.
- A functional subject matter expert of the Source to Pay process; including supplier on-boarding, purchase requisitioning, sourcing, and contracts, and payables.
- Identify issue pattern and work with product management and engineering team for system resolution
- Customer advocate within the Zycus for issue resolution / functionality amp; feature prioritization
- Support pre-sales activities, which includes: responding to RFPs; attending and presenting demos.
- Support COE development initiatives, which includes knowledge management, point of view development, services standardization, etc.
- Identify, nurture the cross-sell and up-sell opportunities, demo, ROI and product capabilities to existing customers.
- Collaborate with other functional and technical teams on business needs, information, applications, and long term plans while helping to ensure integration with strategic plans.
- Manage business process mapping, process re-engineering and gap analysis. Recommend opportunities for streamlining, consolidating and optimizing processes.
- Provide application expertise and support strategic initiatives aimed at enhancing productivity, and delivering process efficiencies.
- Recommending road maps to close performance gaps and developing high level implementation plans
Requirements
- 5-7 years’ consulting experience in Source to Pay and/Procure to Pay solutions required and experience in systems applications consulting, either internally or via an IT organization or externally with a consulting firm or software provider.
- 5+ years of experience implementing Cloud Procurement suites such as Ariba, Coupa, Ivalua, GEP SMART etc.
- Hands on experience in configuring, testing and implementing Source to Pay and/Procure to Pay solutions required
- Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits.
- Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners.
- Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live.
- Experience in configuring and delivering software demonstrations are mandatory.
- Deep understanding of Procurement related processes including Source-to-Pay (both upstream and downstream), Contract Lifecycle Management, Supplier Management, Category Management, Spend Analysis etc.
Education amp; Background
Graduation/Post Graduation (Full time) from Tier 1 Institute/B-School is must
Benefits
Five Reasons Why You Should Join Zycus
- Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
- A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
- Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
- Get a Global Exposure: You get to work and deal with our global customers.
- Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven act