Team Leader- Student Success Mentor
Toppr, India

Team Leader- Student Success Mentor

Responsibilities :

• Manage a team of Student Success Mentors
• Onboard students and get them acquainted with the app
• Understand the expectations of each student from the program and mentor them to help them achieve their goals
• Keep all students updated about the latest in the app via phone, email, chat
• Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics
• Maintain a database of the entire history of expectations, interactions amp; growth of every student
• Provide lagging candidates with regular feedback and motivation to help them succeed
• Manage preparation of candidates for school/coaching exams to ensure best performance
• Act as the eyes and ear for the program team to keep feedback flowing and help with iterative improvement of the satisfaction levels from the program

Requirements

• Bachelor's degree in Engineering with strong communication skills; MBA preferred
• Team handling experience mandatory
• Data-driven with structured thinking, taking calls on the basis of data
• Contagious can-do attitude and a self-starter with a strong bias for action
• Good understanding of web and mobile app technologies
• Ideally should have worked in the startup environment
• Past experience in ed-tech sales a plus

Skills Required: Customer Relationship Management, Customer Support, Customer Retention, Root cause analysis, English Proficiency

Benefits

To be associate with India fastest E-Learning App Based Company.

Job Rewards and Benefits