Customer Service Associate.
Toppr, India

ABOUT THE ROLE

Toppr is looking for a motivated and hardworking Associate in its Customer Support team. As a customer support associate, you’ll be responsible for customer happiness and will respond to customers’ queries via different channels (calls, emails and chats). You’ll coordinate cross-functionally to resolve customer grievances and special requests. You’ll ensure you’re there with the customer every step of the way.

Requirements

WHO YOU AR

To be successful in this role, you’ll need to demonstrate the following skills:

• Customer happiness: Going beyond your scope of work to create a world class Customer Service Experience.
• Empathy: Ability to approach any situation with patience and natural empathy.
• Integrity: As an associate, we entrust you with our customers and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
• Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
• Communication: Excellent communication skills in English and/or the regional language.
• Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational.

KEY QUALIFICATIONS

• Under-graduates/Graduates/ PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
• 0 - 5 years of cross platform customer service or retention experience is preferable.
• Work experience in a customer service role at a start-up is a big plus.

Job Rewards and Benefits