Windows Support Engineer - I

Windows Support Engineer - I
Rackspace, India

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 13, 2021
Last Date
Apr 13, 2021
Location(s)

Job Description

Job Family SummaryThe Support Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.
A detailed look at your Job ResponsibilitiesTechnical point of escalation to the first line and second line teams; resolving customer issues, working in collaboration with partners across the business, as requiredLead customer engagements (both technical and non-technical)Participates in tasks related to systems architecture enhancements, problem management, process improvement, reporting and customer infrastructureMentor and assist Rackers across the OS FunctionProvide exceptional customer support via the phone, and ticketing systemsResolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing with the autonomy and ability to suggest and implement changes to customer solutions and can impact process change and continued improvementEnsure adherence to customer amp; SLA commitments for self
You would be suitable for this role, if you have3-6 years of technical engineering and administration experience with a minimum of 2 years in an OS Systems Engineering and Administration function( Preferred :Technical customer support experience in a cloud hosting/technology environment)Proficient knowledge of Linux and/or Windows Server Operating SystemsProficient knowledge of server hardware, networking, backup, and storage solutionsProficient knowledge of implementing, analyzing, and troubleshooting highly available systemsProficient knowledge of services and protocols commonly used in hosting environments including but not limited to web servers, database servers, mail servers, name servers .Windows: Server Failover Clustering, Active Directory, IISLinux: Apache, Nginx, NFS, Postfix, Sendmail, FTPIntermediate knowledge of Database Servers:Windows: MSSQLLinux: MySQL, MariaDB, Percona
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Job Specification

Job Rewards and Benefits

Rackspace

Information Technology and Services - San Jose, United States
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