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Support Engineer
atSpoke, India
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 11, 2021
Last Date
Apr 11, 2021
Location(s)
Job Description
The shift to on-demand is the most significant change that the modern workplace is facing. Employees want immediate, convenient, and personalized access to the knowledge and services they need to get their job done. Unlike traditional employee support tools, atSpoke was built specifically to power the on-demand workplace. atSpoke’s innovative design and AI gives employees what they need, where they need it, and when they need it, resulting in happier, more productive workplaces. And IT, HR and CS leaders get time back to work on the things that matter, and credit for bringing their companies into the on-demand future.
We’re a Series B startup backed by Accel and Greylock, and have raised $28M in funding. Our HQ is located in San Francisco, and we have colleagues in New York, Los Angeles, and other locations!
As a support engineer, you will work helping our clients over the course of the client lifecycle. You will be directly responsible for making our customers successful by solving incidents, and interfacing with clients.Through working with our customers, you will quickly understand their goals and business objectives, and be responsible for communicating your learnings to the wider Success team. Wearing numerous hats daily, you will have a mix of proactive and reactive work.
Spoke’s mission is to change the way questions and requests are handled in workplaces. We are building a product that combines simple design and latest engineering and machine learning techniques to provide a delightful experience to employees. Spoke is founded by ex-Googlers with a successful entrepreneurial track record. We are backed by Accel and Greylock, and have raised $28 million in funding to date.We are looking for exceptional support engineers to join our team. Spoke is built on top of the MEAN (MongoDB, Express, Angular, Node) stack.
Responsibilities- Work closely with the Customer Success team to understand real-time issues customers encounter.
- Document and triage incoming customer questions and issues.
- Assist in the drafting of customer-facing technical documentation.
- Work cross-functionally with Engineering/Product/CS to resolve and understand the impact of incoming issues.
- Assist the Customer Success team in onboarding new customers.
- Work closely with the Quality Assurance team to ensure new features are communicated properly to customers.
Requirements- Experience working with customer in a support capacity.
- Familiarity with querying databases (MongoDB preferred).
- Ability to triage and organize requests from multiple teams.
- Experience with project management tools.
- Strong communication and documentation skills.
- Experience with Javascript is preferred.
Benefits- Competitive salary and meaningful equity in a fast-growing start-up.
- Catered lunches every day (dinner is with friends/family!).
- Comprehensive health, vision and dental insurance for you and your dependents.
- 401(k) program.Gym membership of your choosing.
- Flexible vacation policy and paid parental leaves.
- Commuting benefits include transport allowance or parking in SF. (When in office)
If there’s something important to you that’s missing, we'll add it! We're building a talented team where everyone has the opportunity to have an immediate impact. In addition to improving how companies of all sizes handle their everyday work, you will also help form the cultural foundation of the Spoke team. If this sounds like your kind of challenge, we want to hear from you! Job Specification
atSpoke
Information Technology and Services - San Jose, United States