1. Managing large amounts of incoming calls
2. Identifying and assessing the customers' needs to achieve satisfaction
3. Building sustainable relationships and trust with customer accounts through open and interactive communication
4. Providing accurate, valid and complete information by using the right methods/tools
5. Meeting personal/customer service satisfaction targets and call handling quotas
6. Handling customer complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
7. Keeping records of customer interactions, process customer accounts and file documents
8. Following communication procedures, guidelines and policies
9. Taking the extra mile to engage customers
Requirements
Excellent Communication Skills
ready to relocate within 1 week
handle customer queries over the calls and email.
Rotational shifts
5.5 working days
Benefits
Performance based incentives.