Senior Product Support Specialist

Senior Product Support Specialist
Zenoti, India

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 6, 2021
Last Date
Apr 6, 2021
Location(s)

Job Description

Hey, you want to look and feel your best, right? Well, we’ve got good news for you.

Yoga and meditation studios, health and fitness facilities, beauty parlors, and spa retreats are stepping up worldwide to help you uncover the greatest version of yourself. But a rapidly blossoming wellness industry needs some world-class business management software to go with it. A one-stop solution to take care of all business aspects, letting wellness providers uncover the greatest version of themselves.

Enter Zenoti.

At Zenoti, we believe in the greatness in everyone it’s our raison d’être. That’s why we came up with an all-in-one cloud-based solution that allows salons, spas, and medspas to focus on elevating guest experiences while we take care of the details. Why each Zenotian is empowered to achieve greatness and love every minute of it. And why we infuse our youthful spirit and an abundance of passion into all we do.

Already a leader in SaaS solutions for wellness companies, we’ve got some big-name American and European brands under our belt. To name a few, Zenoti powers Lakme, O2 Spa, Mario Tricoci, Truefit amp; Hill, MGM Resorts, Bellagio, Sonobello, and Massage Heights. With over 10,000 clients in more than 32 countries, we’re set to transform how the wellness industry does business within the next few years and loving every minute of it!

While we’re small on ego, we’re big on excellence and can’t resist a humblebrag. We captured the 170th spot in North America on Deloitte’s Technology Fast 500 list. Franchisee India deemed us fit for the Best Technology Supplier for Salon / Spa for 2019 award. And we’d be remiss if we didn’t mention our 300+ new clients last year or the new brand we unveiled. OK, that’s a few humblebrags but we hope you’ll understand and share our excitement.

Want to join us on this incredible journey? Connect with us at https://www.zenoti.com and find out how to unleash your inner greatness.


What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.

Requirements

What Will I be doing?

  • Work with customers to help them solve issues they have with using Zenoti
  • Own customer reported issues and see problems through to resolution
  • Consult with customers to ensure their business operations run effectively on Zenoti
  • Follow all defined processes in the team when working on issues
  • Be proud of what you work on, obsess about the quality of the work you produce
  • Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need?

  • 3 to 5 years in supporting web-based enterprise applications
  • A willingness to solve problems for our customers
  • A technology-centric background
  • Previous advanced support experience with data-driven, web-based applications
  • Strong logical, analytical and problem solving skills
  • Excellent communication skills
  • Can work in a fast paced, ever changing, start-up environment

Benefits

  • You will receive a competitive salary and every employee receives equity in the company
  • You will receive medical coverage for yourself and your immediate family
  • We believe in holistic, enriching lives. We want you to work passionate, but sane hours. Our employees receive unlimited vacation, in turn we expect employees to act with integrity
  • Employees are served healthy breakfast, lunch and snacks on every weekday
  • Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more

Job Specification

Job Rewards and Benefits

Zenoti

Information Technology and Services - Manchester, United Kingdom
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